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All Forum Posts by: Leon Lee

Leon Lee has started 89 posts and replied 284 times.

Post: Help on Several Common Questions Related to MTR

Leon LeePosted
  • Real Estate Investor
  • Atlanta, GA
  • Posts 286
  • Votes 67

Hey Fellow BPers! 

I'm diving into mid-term rentals and hoping to shift more of my units in that direction. I've got a few questions and I'm hoping you can shed some light on them, to help me streamline my approach to mid-term guests. Up to now, I've been focused on short-term rentals. The high fees on platforms, less recreational travelers vs. more business travelers, and the cost of cleaning are really pushing me to explore mid-term rentals more. It seems like a smoother path to profit with less hands-on management.

Here's where I'm at: I have units that attract guests, usually working-class workers sent by their companies, staying for 3-5 months. I noticed that the wear and tear for these MTRs are pretty similar to long-term rentals, especially with larger families. It feels like anything over a couple of months, and they start treating the place like their own home and start to modify everything.

First up, security deposits. My units rent for over $3,000 a month. A one-month deposit feels steep, as guests need to cough up $6,000 for the deposit and first month's rent. I'm charging $1,500 to $2,000 right now, thinking it should cover normal wear and tear and minor damages. What's your approach to security deposits?

Next, lease duration. During off-peak seasons, we've had tenants sign year-long leases at lower rates. But in peak seasons, these rates are way lower than what we may get by short-term rentals. I'm thinking of capping leases at three months, then going month-to-month afterwards. How do you handle lease lengths?

Then there's the notice period for lease termination. Mid-term tenants sometimes need to cut leases short due to project changes. I've set a seven-day notice period, which works both ways – it's also handy if we find tenants are too messy during inspections. What notice period do you work with?

Finally, cleaning costs. Short-term rentals bring in about $3,500 a month, but require 4-5 cleanings at $110 each. Mid-term rentals mean fewer cleanings, but check-out cleaning is intensive and pricey. If your guests are similar and stay for about three months, what are you paying for cleaning?

I generally paid more attention to posts about short-term rentals and less so for MTR, apologize if I asked repeated questions

Thanks for any insights you can share!

Lee

Post: Property Management fee

Leon LeePosted
  • Real Estate Investor
  • Atlanta, GA
  • Posts 286
  • Votes 67
Quote from @Collin Hays:
Quote from @Leon Lee:

This question, though seemingly straightforward, actually requires careful consideration: When a management company charges a 20% fee, what exactly does this percentage apply to? 

Strictly rental revenue.

And beware of PMs out there that offer you a cheap % management fee, only to charges guests $ hundreds in extra fees (booking, damage, cancellation, etc.) that they pocket and don't share with you.  That is called "rent shifting":  To offset all of the egregious fees they charge the guests, the PM pushes down the nightly rental amount to make the total palatable to the guest.  It happens all the time.  Go to Vacasa or Evolve and pretend like you are booking one their places.  You will see the fees.


 If it is strictly rental revenue, make sure that the total revenue from a booking from the direct booking website or VRBO has cleaning fee, guest service fees, sales tax all removed before multiplying 20% for commissions. 

Post: Property Management fee

Leon LeePosted
  • Real Estate Investor
  • Atlanta, GA
  • Posts 286
  • Votes 67

This question, though seemingly straightforward, actually requires careful consideration: When a management company charges a 20% fee, what exactly does this percentage apply to? Does it refer to the gross income alone, or does it include additional components like cleaning fees? Is it calculated on the gross income inclusive of varying sales taxes which vary from different counties and cities? And does it factor in both guest and host service fees? It's important to note that the definition of gross income can include all different things across different booking platforms such as Airbnb, VRBO, Booking.com, and direct bookings.

Post: How to control the utility bill for mid-term guests

Leon LeePosted
  • Real Estate Investor
  • Atlanta, GA
  • Posts 286
  • Votes 67
Quote from @John Underwood:
Quote from @John Underwood:

Try putting in honeywell 9000 thermostats in-between guests.

You can lock in a temperature range they have to stay in.

Have your system serviced if it hasn't been in the last 12 months.

You don't want the guest to put utilities in their name for 90 days.


 I have used a range of 68 to 74. 

Not one single complaint in 10 years.

I have had someone call one time and say the water temp was too low for them.

I have a Rheem wifi water heater and just went to the Rheem app on my phone and turned up the temp for them. They were happy.


 Just checked online that Nest Thermostat and Nest Thermostat E can be locked within a range. Google Nest Thermostat can NOT be locked. I have about 40% units having Google Nest Thermostats. 

Thanks

Lee

Post: How to control the utility bill for mid-term guests

Leon LeePosted
  • Real Estate Investor
  • Atlanta, GA
  • Posts 286
  • Votes 67
Quote from @Andrew Steffens:
Quote from @Derrick Brusseau:

@Andrew Steffens Do you know what the law is for this in Florida? I was thinking of instituting a similar range but my house is well insulated so would maybe keep it from 70-80


Im far from a lawyer but I do not think there is a law governing the temp ranges for STR/MTR. LTR falls under landlord/tenant law in FL and all I am aware of there is if there is no AC or Heat availability at certain thresholds then the landlord needs to abate rent or provide alternative suitable housing. For STR/MTR I think it would work like any other complaint. Guest would write a bad review, request compensation, try to mediate through booking channel if applicable, and if all else fails make a legal claim.


 Isn't any stay (MTR) longer than 28 days considered LTR and should fall under landlord tenant law? Just curious, as we ask any guests staying longer than 30 days to sign a lease. 

Post: How to control the utility bill for mid-term guests

Leon LeePosted
  • Real Estate Investor
  • Atlanta, GA
  • Posts 286
  • Votes 67

We've seen that when guests stay for more than three months, the wear and tear on the house starts to resemble that of a long-term stay. That advantage of less wear and tear we usually see with short-term rentals? It kind of disappears. While we do appreciate the steady income from mid-term guests (which is a real plus in these economic times), we're trying to strike a sweet spot between our short-term and mid-term rental approaches. 

What are your thoughts?

Post: How to control the utility bill for mid-term guests

Leon LeePosted
  • Real Estate Investor
  • Atlanta, GA
  • Posts 286
  • Votes 67

Hi, All

Some follow ups: 

To promote responsible utility usage and maintain fairness, we're introducing caps on utility bills. Moving forward, we'll cover up to $180 each for electricity and gas, and up to $80 for water. Any usage beyond these amounts will be the responsibility of our guests.

We're also implementing two new policies:
1. We're setting a maximum lease duration of three months. This change aims to prevent the locking in of lower rent rates during our less busy periods.

2. We will conduct monthly inspections to maintain the quality of our properties, which will include regular pest control.

@Sarah Kensinger, we understand your concerns. We've equipped all units with smart thermostats for efficiency. However, we've encountered situations where guests have set the temperature to extremes, like cooling the house to 70°F in 35°F weather. Recently, while I was updating the Wi-Fi in one of our units, I noticed the sound of water running in a pipe behind the wall. Upon investigation, it turned out that the hallway toilet had been running continuously for an extended period. It appears this issue wasn't reported to us, likely because our guests aren't responsible for the utility bills. 

We're cautious about setting locked temperature ranges to avoid (incidental) damage to the thermostats.

We appreciate all the feedback we've received so far and welcome further suggestions.

Lee

Post: How to control the utility bill for mid-term guests

Leon LeePosted
  • Real Estate Investor
  • Atlanta, GA
  • Posts 286
  • Votes 67

Hi, Fellow BPers

So, I was doing a little happy dance because we finally got stable mid-term guests in about 30% of our units. But then, bam! I get hit with this nearly $400 power bill for a 1200 sqft townhouse for last month (It was cold, but not that cold in Atlanta). Yeah, not so happy anymore. I'm thinking of tweaking the rental agreements for the future. Like, putting a cap where I'll cover up to $200 for electricity, water, or gas, and if it goes over, that's on the tenant. Does that sound fair?

I'm curious, how do you guys keep a lid on utility bills with your mid-term guests? And any tips on handling this with guests who've already signed the contract?

Thanks a bunch!

Lee

Post: STR PMS: Hostfully vs Hospitable?

Leon LeePosted
  • Real Estate Investor
  • Atlanta, GA
  • Posts 286
  • Votes 67
Quote from @Mike Eichler:

"Guesty" is incredible. Has the live calendar that sync's to all OTA platforms. does pricing, blocking which will post to all. The property management company I work closely with has over 200 STR properties under management and it has worked amazingly for us thus far.

Let me know if you have ant more questions, I'm happy to help.

Best, 

Mike 


 They are VERY expensive and be careful about the duration of their contract as well

Post: Who to call when guests complain about internet issues?

Leon LeePosted
  • Real Estate Investor
  • Atlanta, GA
  • Posts 286
  • Votes 67
Quote from @Corina Eufinger:

Check and see if the internet provider for your STR has an app that allows you to remotely reset the router and modem. My internet provider has that which is handy because we have our gear mounted to a beam in the ceiling (don't ask). This way if a guest has problems resetting the devices themselves, you can do it wherever you are. Beyond extending the signal and an actual outage this will solve 98% of issues.


 This is genius! I was literally searching for a lockbox for modem and router online: guests do all kinds of stuff and they did not spare the modem and router!