All Forum Posts by: Lucas Hall
Lucas Hall has started 9 posts and replied 114 times.
Post: Tenant Pre-Screen. Can I ignore someone presenting red flags?

- Rental Property Investor
- Arvada, CO
- Posts 146
- Votes 102
Quote from @Jeff Schemmel:
@Sam German wow, thanks. Well, reach out anytime. I found the BP episode with Lucas Hall particularly helpful in regards to tenant screening and management. He worked for cozy before it became apartments .com and that episode's lessons have always stuck with me.
I'm glad you enjoyed the episode @Jeff Schemmel!
Post: Changing checking info for Apartments.com

- Rental Property Investor
- Arvada, CO
- Posts 146
- Votes 102
Hi William, I suggest you reach out to Apartments customer support. They are usually pretty quick with issues like this. Also, I don't think it's going to be possible to stop an "in process" payment until it fails.
Post: Purchased new home- scammer listed house for rent

- Rental Property Investor
- Arvada, CO
- Posts 146
- Votes 102
Has it been removed from Apartments yet? If not, I know people and can help you get it removed.
Post: Cozy transition to Apartments.com

- Rental Property Investor
- Arvada, CO
- Posts 146
- Votes 102
Originally posted by @Carolyn Fuller:
According to the help page currently on Cozy that explains the application process, screening reports are not required when a prospective tenant applies. But this page is clearly outdated because it references Experian instead of TransUnion.
In Massachusetts charging an applicant for a screening report is illegal so I clearly will need to change platforms, at least for the application process, if screening reports paid for by the applicant become a requirement.
So several questions:
1- Will Cozy allow me to add a tenant who has not gone through the application process?
2- Is Cozy going to require screening reports for all applicants?
3- If so, is Cozy going to require the applicant to pay for those screening reports?
Thanks!
Hi Carolyn
Please reach out to customer support for these types of questions. BiggerPockets isn't an official support channel.
Cheers,
Lucas
Post: Cozy transition to Apartments.com

- Rental Property Investor
- Arvada, CO
- Posts 146
- Votes 102
Originally posted by @Danny Clair:
Thank you, sir!
What platform should I go with since I’m stating from scratch? Last question from me lol
Hi Danny,
I'm biased, so I can't answer you :) You have to choose based on your own business requirements, portfolio size, and budget. BP has a great list here of tools for landlords: https://www.biggerpockets.com/tools/landlord-resources
Good luck! I'm sure you'll be fine!
Lucas
Post: Cozy transition to Apartments.com

- Rental Property Investor
- Arvada, CO
- Posts 146
- Votes 102
Originally posted by @Danny Clair:
@Lucas Hall would be best to start with cozy or apartments. com? Just bought a triplex and need to get my current and future tenants on a system. I was playing around with apartments. com and noticed there wasn’t an option for a triplex setup like cozy has. Anyone know how to set up multi family on apartments.com? Thanks
Hi Danny
Select “apartment” and then you can add one unit. Save it, and add another. :)
Post: Cozy transition to Apartments.com

- Rental Property Investor
- Arvada, CO
- Posts 146
- Votes 102
Originally posted by @Warren Barnett:
Good evening @Lucas Hall. Thanks for your response. Do you think I should start with another Property management app provider until apartments.com creates the maintenance request feature?
Hi Warren,
I suggest you pick software that you can commit to for 1-2 years at least. Switching software is painful, especially after your renters setup online rent payments.
If maintenance tracking is the only thing holding you back, give it a try and see if SMS or email will work in the mean time.
Otherwise there are other solutions out there at different price points.
Post: Cozy transition to Apartments.com

- Rental Property Investor
- Arvada, CO
- Posts 146
- Votes 102
Originally posted by @Warren Barnett:
@Lucas Hall glad to read apartments.com is building out the maintenance request feature. I hope it becomes available sooner rather than later. After closing on a property last week, in my intro letter to my tenants, I directed them to sign up for a cozy.co account. I had reviewed a decent amount of property management app services, and determined cozy to be the best. I was shocked when I went to sign-up, and was directed to go on apartments.com. No where on the cozy.co site did it mention this. I signed up anyway, and managed to get most of my tenants to as well. However, they notified me there was no maintenance request option. Which is the 2nd biggest reason I decided to go with cozy over others.
Would you happen to have a timeframe for the roll over?
Hi Warren,
Sorry, I’m not at liberty to reveal timelines but just know it’s on it’s way!
Post: Cozy transition to Apartments.com

- Rental Property Investor
- Arvada, CO
- Posts 146
- Votes 102
Originally posted by @Nick Reinhardt:
@Kyle Meyer What about new accounts added in the last few weeks?
I recently created a Cozy account and I’m being directed to apartments.com where the maintenance request functionality is not available.
Are you able to share the timing of integrating maintenance requests to apartments.com?
A Maintenance request feature is currently being built. It will be very similar to Cozy's feature.
Post: Cozy transition to Apartments.com

- Rental Property Investor
- Arvada, CO
- Posts 146
- Votes 102
Originally posted by @Faith Haren:
@Lucas Hall, I’m new to investing but really appreciate the resources you’ve shared at Landlordology. Especially the Landlord Lifecycle page!
Thanks for the feedback Faith! I'm glad you enjoyed it!