All Forum Posts by: Meghan Hunter

@Meghan Hunter I have seen them charge me for things 2x!! I am about ready to just manage myself from out of state and have a couple of local handymen help me out when things come up. I am under contract for another property and am 99% sure I will not use them. I am over them and can't do this anymore.

I'd say it's unbelievable, but at this point, I'm not surprised. Have you managed to decide where to move next? I'd like to connect if that works for you!

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Jackson, Mississippi

@Michael Smythe I’m having similar issues and am happy to send my contract to you for review. In fact, I’d love to get your feedback. Pls message me with the email!

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Quote from @Jay Y.:

Kristina, which office did you terminate from? Atlanta office told me they will hold ALL funds until no later than July 1. I'm waiting on my local PM for a response after requesting an escalation be made.

I have new management in place, it's so nice to deal with a single human being vs Evernest's bots and multiple virtual assistants. I'm sure the tenants will feel the exact same way!!

I’d ask the RE commission if this is even legal.

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@Chris Turner completely agree with ALL of the above and everything you've said. I'm going to DM you if that's ok!

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@Mike Rodriguez mind if I send you a colleague request so I can ask you a few questions? Appreciate it!

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@Brooks Harrington Please DM me. I'd like to hear more about your experience if you're willing to share.

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Quote from @Phillip Austin:

I am just now stumbling into this the conversation and all I can say is "wow."

As the former Director of Operations for Evernest's Colorado market for nearly 4 years, it pains me to hear these experiences.

@Meghan Hunter When you get @Spencer Sutton and @Matthew Whitaker to respond to a BiggerPockets thread, you know there's a serious breakdown in their operation. Those two built the company. Matthew is the founder and Spencer helped him scale the company.

Although Evernest has some amazing talent on their team, they are not your average PM company. Unbeknownst to the public, their ambitious and lofty goal to reach 250,000 homes under management by 2029 is ultimately the reason they provide such poor quality of service. There's a TON to unpack if you're really interested in understanding the "why" behind their lack of quality.

But, there's a key lesson for all you to learn and you're not going to like what I'm about to say. You as an owner bare some responsibility. You got duped by their marketing machine (which is their biggest strength) and chose the "Walmart" of property management companies. You most likely went with Evernest because they offer one of the lowest management fees in the market and are now complaining about "Walmart's" customer service.

There are a ton of really great PMs out there especially in the markets mentioned in this thread. DO NOT choose the companies with the lowest fees! This topic has been discussed thousands of times in the BP threads and for this exact reason.

With that said, I would like to offer myself as resource to anyone in this thread who is experiencing challenges with Evernest. It doesn't matter where you are and what market you are in. If you need assistance navigating a problem with Evernest, do not hesitate to reach out and send a DM.

@Phillip Austin I absolutely see your point. They did, however, continue to make promises and fail to meet those promises. I guess I'm still just SHOCKED that a company that wants to stay in business would behave/perform in this manner. I'd love to discuss further with you. I'll send you a colleague request.

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@Chris Turner please DM me. I'm so sorry this has happened to you. Not sure if it makes you feel any better, but you're certainly NOT alone!

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@Peter S. @Jay Y. @Eva S. @Denise Evans

Has anyone else been contacted by anyone at Evernest since this discussion started? I haven't gotten any resolution...or any response from one of the "higher ups" for that matter. It's disheartening, to say the least. This shows the continuation of completely overpromising and absolutely underdelivering.

To follow up on my furnace issue, Evernest sent me a proposal for $5,720 to replace the furnace because there was no way to get it to function properly without boatloads of work. The email stated they advised this was the best way to proceed.

My HVAC guy dropped by and switched out the thermostat and all is fine now. Imagine that!

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Quote from @Matthew Whitaker:

Thanks so much for everyone's feedback! I'll be following along to make sure these items are addressed.

@Matthew Whitaker I'm currently trying to track someone down to address an URGENT matter -- my tenants have been without heat for 4 days, and I'm just now being informed of this. No one seems to think this is an issue. It is below freezing in Denver. I have an HVAC guy who can be there in 30 minutes to give them heaters and fix the problem no later than tomorrow morning. I've made multiple calls and sent multiple emails with no response. I can't even get the renter's contact info because it's not available on the lease. THIS is a real-time example of what I've had to deal with EVERY SINGLE TIME something big or small happens. Not only is this a liability issue (it's illegal to leave tenants without heat!!!), but the pipes could freeze, which would lead to even more issues.

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All Forum Posts by: Meghan Hunter

Meghan Hunter has started 2 posts and replied 29 times.

Post: Evernest Property Management

Post: Experience with Evernest?

Post: Experience with Evernest?

Post: Experience with Evernest?

Post: Experience with Evernest?

Post: Experience with Evernest?

Post: Experience with Evernest?

Post: Experience with Evernest?

Post: Experience with Evernest?

Post: Experience with Evernest?