@Maile Clancy Self-managing is the way to go but don’t do repairs yourself. You’ll get good at it and it should only take a few hours every month. It will make you a better investor and keep you on top
of your properties. It’s worth it to pay an experienced handyman. But you should be in charge ordering materials. You can order materials from Home Depot or Lowes online and send pickup link to handyman. He parks curbside and the store loads him up. Since he’s not going into the store, you don’t have to worry about him throwing a new impact driver, diamond blade for his grinder, tshirts or extras like Monster drinks, snickers bars and M and Ms into the cart. (yes, handymen have tried to get away with adding these items to the cart). Just tell him to check all items from receipt before driving off bc sometimes items are missing.
Home Depot let’s you save lists in Pro account so it’s easy to pull up SKUs for commonly ordered materials and things like fans, smoke detectors, lights, blinds etc. Ordering yourself helps you learn prices which comes in handy when you evaluate a new property. It also helps you make better decisions in repairs.
Rent collection and repair requests are easily managed with a portal. For smaller portfolios, eRentPayment.com is a good option. It’s a lot cheaper than Buildium and easy to use. Some negatives but outweighed by lower price. For example, books require manual entry if you accept cash deposits to your bank acct or Western Union.
As tenants move out, install keyless smart locks for easy access by handymen and showings. I don’t recommend the wifi enabled ones because of potential to get hacked, higher cost and need to have a WiFi account for the property. I like kwikset smartcode 913. Not perfect and you can’t keep changing physical key but good solution for $119
and 4-5 lock changes.
Turbo Tenant is fantastic for advertising vacancies. You enter property details and photos and it blasts everywhere- FB marketplace, Zillow, Realtor, Zumper. It’s free for landlords. Applicant pays $45 for credit and background check. Manage all leads from their site, send electronic lease ($9 for DocuSign)
For showings, tell the applicant to call you when they get to property. When they call, tell them to text front and back of DL and then stand directly in front of keypad and you’ll send code. They will think that the lock/Bldg has a camera. If you screen before showing, you should lease up after 1-2 showings. Knowing your target tenant is essential.
When you get a property ready to rent, check for the usual problems. Its a lot cheaper to change the guts in the toilet tank, replace faucets, corroded valves, and angle stops than to pay a handyman to go out the property to fix leaks or running toilets. Do preventative maintenance. It will save you time, money and make your tenants happier.
As for leases, join the local Apartment Owners Assoc and use their forms. Fair Housing has a lot of rules but basically treat everyone equally and don’t discriminate. Look up issues like ESAs as needed.
Technology has made it easy to manage properties. Use software and systems and it will only take you a few hours every month. Give tenants your handyman’s number for after hour emergencies.
Good luck and build that portfolio!