All Forum Posts by: Andrea Collatz

Hi @Dana R.

We emailed you a response for your specific application but I wanted to follow up here as well:

1. Tradelines are credit account records that are provided to credit reporting organizations. A tradeline can include a mortgage, line of credit, credit card, or any other credit-related item that is provided by a financial institution or lender. It is possible for an individual to have an account that goes to collections but does not appear on a tradeline if it is with an entity the individual does not have a credit account with, such as in the case of a medical bill that goes to collections.
2. SmartMove does not take income into account in the leasing recommendation. The recommendation is based only the credit report.

If you have any other questions please let us know. Thanks!

Hi @Glenn D.

I'm a representative with SmartMove. If there are any questions I can answer for you about our service please let me know. Thanks!

Hi @Dana R.

I hope we were able to answer your questions in the email you sent earlier. I wanted to address your question about the ResidentScore range. The score range was updated earlier this year to a scale of 350-850. The range given above by another user no longer applies. If you have any other questions please send me a note or an email. Thanks!

@Emily Kessler I've sent you a colleague request. Once we're connected I'll be able to share attachments with you. Thanks!

Hi @Emily Kessler

Yes, happy to send you the renter guide. SmartMove offers a $25 and $35 pricing option depending on the reports you want. If you have any other questions feel free to send me a note. Thanks!

Hi @Dana R.

I'm a representative with TransUnion SmartMove. Typically, closing a tradeline should not wipe out the negative information. If you send me a note on BP or an email with the application number we can look into this directly. Thanks!

Hi @Art Maydan

I'm a representative with TransUnion SmartMove. When you hit "Accept Applicant" your applicant will receive a notification that they've been accepted. The status on your SmartMove dashboard and the applicant's dashboard will also indicate that they've been accepted. At this time SmartMove does not provide a lease. If you have any other questions about SmartMove feel free to email me or send me a note on BiggerPockets. Thanks!

Hi @Benjamin Timmins

I apologize for the delay in my response I didn't receive a BP notification of your comment! If you still need assistance please let me know, I'm happy to help. Just send me a note or an email. Thanks!

Hi @Dana R.

I'm a representative with TransUnion SmartMove. 

I'm also happy to help you interpret your applicant's report and score, just send me an email or a note on BiggerPockets. Thanks!

@Jesse M.

Great point! It's actually a soft hit to the applicant's credit whether the landlord or the applicant pays. This is because of our screening process which allows the applicant to "push" their credit report to the landlord.