All Forum Posts by: Andrea Collatz

@Matthew Cole I'm a representative with TransUnion SmartMove. I'm sorry that you're having trouble, if there is anything we can do to help please send me an email or a note through BiggerPockets. Thanks!

Hi @Sharon Tzib,

I'm a representative with TransUnion SmartMove. I'm sorry to hear about your experience and would like to see what we can do to help with this situation. Please send me a note through BP or email me directly. Thanks!

Hi @Eric La Pratt

I'm glad to hear Sara was able to help you! That is correct that the BP SmartMove website and mysmartmove.com are separate from each other, so you would need to create a new account/login for each.  If there is anything else we can help with please let us know. Thanks!

Hi @Eric La Pratt,

I'm a representative with TransUnion SmartMove. Sorry to hear about your trouble with the screening application, if you send me an email or a note through BiggerPockets we'll be happy to help. Thanks!

Hi @Abe Osman

I’m a representative with TransUnion SmartMove. To answer your question about the recommendation, SmartMove recommends that you decline each applicant individually, but together SmartMove recommends that you accept. This often occurs when each individual applicant does not have enough income to cover the rent but their joint income is sufficient. As some of the other commenters have mentioned, a co-signer is a third-party who offers a guarantee of payment on the lease while a joint applicant is also applying to live at the rental property. Lastly, ResidentScore is based on the applicant’s credit history and is designed to help interpret a credit report for you (the score range is 0-999). If you have any further questions please reach out to me through Bigger Pockets. Thanks!

Hi @Andy W.

I’m a representative with TransUnion SmartMove. SmartMove currently does not verify an applicant’s previous employment or rental history. I’m happy to help with any other questions you have just send me a note through Bigger Pockets. Thanks!

Hi @Dustin N.

I'm a representative with TransUnion SmartMove. We'd be happy to help with any questions you have about an applicant's score, just send me a note through Bigger Pockets. Thanks!

Hi @Max James

I'm a representative with TransUnion SmartMove. Pricing is locating on the Screen a Tenant tab:

https://biggerpockets.mysmartmove.com/SmartMove/landlord-credit-check.page. Thanks!

Hi @Michael Seeker

I'm a representative with TransUnion SmartMove. Sorry for your trouble with the coupon, if you email us directly we'll be happy to help get this resolved. Thanks!

@James Slaughter

Glad that you were able to login successfully. If you have any other trouble feel free to contact us directly through the email in my signature. Thanks!