Quote from @James Kerson:
@Steve K. Yes, agents upload listings. But how much is the function of uploading the listing to the MLS worth? What is the cost of the photos? What is the cost of the time to draft the listing description? All of these functions are necessary; they are simply too expensive relative to their value.
My blanket response to you and Jay Hinrichs is that real estate brokers and agents add value. They just add it inefficiently and expensively. There used to be legions of stockbrokers, and then in 1975, the SEC cracked down on commission-fixing. That didn’t kill the business, but it made possible the growth of discount stock brokers, who now dominate retail trading. Many stockbrokers became “financial advisers,” and say what one might about them, the best ones are both personal financial coaches and multi-product experts (securities, annuities, insurance, etc.).
Something similar to your example with stock brokers actually already happened in real estate, when the regulatory agencies cracked down on commission fixing. There was a big, very famous lawsuit that ended price fixing in real estate. Prior to that lawsuit, Realtors all charged the same commission. It was actually considered a violation of the Realtor code of ethics to charge anything other than the standard, "fixed" commission rate. That lawsuit was US vs. NAREB and the year might surprise you because it was 1950. 75 years of negotiating commissions later, there are more real estate agents than ever before, so clearly real estate brokering is different than stock brokering.
Cheap a la carte solutions already exist for everything you mentioned. You can pay a flat fee listing service a few hundred bucks to upload a listing (you'll have to answer calls, schedule showings, set up a lockbox, get a sign, vet potential buyers, avoid scammers and people trying to sell you stuff, negotiate and manage the sale yourself). You can take photos with your iPhone (they won't be nearly as good as professional photos, 3D matterport tour, drone shot, sunset shot, layout drawings, etc.). AI can write a listing description for you for free (it won't be good). You can set pricing using the "zestimate" (it may be off by $300k like it is for neighbor's house right now). In many states, approved sales contracts are available for free online (you'll have to learn how to fill them out or pay a lawyer to do it, recommended to at least have a lawyer review). You can hire a transaction coordinator to handle the paperwork (they can't legally create contracts, just chase signatures).
Where a good (operative word) agent's expertise comes in is doing all of these things and doing them all well, and not missing anything important, and also a million other things behind the scenes that protect their clients from being ripped off or sued or just wasting their time learning all the ins and outs of real estate transactions when there are experts they can easily hire to handle it all for them. Plus most retail buyers and sellers like having an expert on their team to ask questions and make sure they aren't making beginner mistakes on what is often the biggest financial transaction of their lives.
It's not booking travel (travel agents are actually making a comeback now I hear btw) and it's not trading stocks, or driving a taxi, or ordering food, or scanning groceries (self-scan checkouts are also being removed from stores now I hear).