The upside is that you get to make it customized to how you want.House hacking: Since you plan to live in one unit, it’s important to separate personal use from rental use for tax purposes.

I sent a few e-mails to his customer service about this problem.

Is your offering to the C, C+ customer going to be able to convince them to live there compared to other choices they have in the area.[3]   What are the local amenities within walking distance that are available to the renters?       

You could be asked to perform some intial remodeling to customize or maximize the potential and you "may" also have above average repairs to maintain your property. 

We've built it custom to where it can track expenses but also track averages on open loans / volumes / investor interest etc.

Based on their low quality communication and customer service, I suspect my property was neglected or overlooked.

Steve,I normally would post the address but because they involve a few of my investor/customers I cannot.

I have no record of Alan Thompson in my customer files, btw.

One custom site that I came across that does a pretty good job of everything else can be found below:https://www.studenthousesinwinona.com/You could also look into dedicated property management software to help you manage your rentals, which I am happy to help share ideas on as well. 

For scenario modeling, check out: • BiggerPockets calculators (great for BRRR & flip analysis) • DealCheck (fast for running multiple exit strategies side by side) • Or even a basic Excel/Google Sheet so you can customize your assumptions.