My follow-up is whether direct communications with tenants, vendors, or attorneys (via email, phone, or meetings) would be considered eligible hours.

In today’s environment, I’m seeing LPs care less about glossy returns on paper and more about alignment, transparency, and downside protection.Some models that seem to resonate:1.Tiered preferred returns (higher commitments = better splits)2.Clear refinance milestones (not just ‘someday down the line’)3.Communication cadence - monthly vs. quarterly updatesFor those of you raising capital or investing passively:1.What do you find most compelling in a structure?

Using consistent communication to set and agree on expectations.Sounds simple, but it is NOT!

The best way I’ve found is to:Disclose as much as possible about the property and the borrower early onKeep communication open and consistent with the lenderPay attention to red flags—if a lender goes dark during the process or stops giving clear updates, that’s often a sign the deal is in troubleAt the end of the day, surprises still happen in this business, but having backup options and strong relationships with multiple lenders can make all the difference. 

It also has a bunch of really unique benefits/tools for your rental portfolio (Lease Indication Tool, Expense Tracking, Maintenance Requests, Rent Collection, Tenant Communication, etc.) in one central place.

Problems/errors on statements, lack of communication, withholding statements for over three months? 

Totally agree that clear communication and setting expectations early are game changers, especially when juggling multiple clients.

.- From the beginning, his communication was unprofessional and aggressive.

Communication is everything, so having people on the ground who can send you photos/videos and give honest feedback makes a huge difference.

3 complaints that are constant here on BP..1) My PM is charging too much for repairs.2) They billed me for a expensive repair without my approval.3) My PM is not renting out my unit and they are not responsive.These are all linked with communication.