In those times you are best just to smile and talk about something else.

Say it with a smile but a straight face and see what he says. 

It's not the only tool, but it's one that you have control over.There is more to image than what you wear, like how you smile and how you look at people in the eye when you greet them.

That Kubota only chugs along at 2mph but it always puts a smile on my face.

Smile, nod, and then go out and do the right thing.Have written criteria, apply it evenly to everyone who applies, and select a tenant who meets your criteria.I could care less if an applicant had green skin and scales.

I call my Hungarian thrift store owner Jan and he delivers with a smile and jokes in a cool accent.

Must be the HGtv shows where one scene has a dark dingy room, then a snap of the fingers later there's a fully painted room, perfect cut in, no holidays and everyone's happy all within 15 minutes and all still smiles!

Just smile, and say  "thanks for the concern"... and know you got this in the bag.   

So to recap: We got Bob the Builders making something like a new home every 30 seconds, Uncle Sam standing in the corner with a big Alzheimer smile still trying to figure out where he is and why he's there, crazy loveable Mort handing out mortgage like syphilis at woodstock, and coked out Fred taking bets on the shell game of capital but all that's on his mind is "yeah, midget darts, that's gotta be a real thing". 

Are you going to rationalize a bad property into a good one...just so you can smile and say, "I got my 90 day goal"?