A lot of things cross my mind of what to say, but my father raised me to be a gentleman, so I'll keep it as "soft" as I can. 

Update on soft and hard costsHad quite few large payments come up in past few weeks.

Let sit 5 minutes then run hottest water again for 30 seconds to completely clear out drain.Clean toilet with toilet brush Clean shower wallsSpray mirror with glass cleanerWipe down shower.

Brush up on building code requirements: in basements you're looking for egress windows that are 5.7 sq feet or more openable (3ft by 3ft casement style windows work best), and ceiling heights 6ft 8 inches or greater (as little as 6 ft 4 inches is ok under ductwork and beams though)2.

Brush up on building code requirements: in basements you're looking for egress windows that are 5.7 sq feet or more openable (3ft by 3ft casement style windows work best), and ceiling heights 6ft 8 inches or greater (as little as 6 ft 4 inches is ok under ductwork and beams though)2.

If they're problem tenants I would raise it to the market rate, or just not renew it.Really, I would also consider the soft factors like what their job and financial situation is. 

You will definitely come across agents that don't know anything about your market, but brush it off and call the next one. 

One way for a fast start is to take over an existing cash flowing portfolio in the many soft southern markets of the United States.

I know I'm being soft and I'm pretty sure they wouldn't do the same for me. 

Typically 2 is good if you know what you're doing, 3 if not.Here are a few additional methods I'd look at if it was an extreme case:-Replace all soft materials in the house (carpet, drapes, etc.)