I will warn you though there has been times I’ve called and received bad information.  

You are looking to do one of two things if this is a valid issue with apartments.com light a fire under her to resolve it now and pay or if she really won't pay start the eviction process. 

TRIGGER WARNING.

I will also see what we can do to draw even more attention to the front door - with things like better lights or trim work. 

Fair warning, it's not pretty. 

Besides large ant farm community housing, I’m literally the only game in town.My units are brand new stainless steel kitchens, butcher block countertops, LED lighting, etc on and on it goes.That being said, comparable cap rates for multi family (not updated) are selling for around 10.5%, and I purchased the property at a 10% cap rate.The commercial lender at wesbanco wanted to use a cap rate structure in determining value of the property.

Either way, it's the business owner's fault.It's your business, which means it's your responsibility if something goes wrong.I haven't had an issue like this since 2010, when one of my painters painted all the trim in one of my houses a light purple, instead of white.

Also I can't see the light fixtures, but those are easy to update on a budget with something current. 

When we purchase a property, we always look into what permits have been pulled in the past to better evaluate the value and integrity of the structure and it's surrounds.You wouldn't need permits for aesthetic elements such as: Cleaning, painting or refacing cabinetry.Replacing cabinet knobs and drawer pulls with simple, modern hardware.Installing new countertops on existing cabinets.Replacing backsplashes.Updating lighting fixtures.Updating plumbing fixtures.Replacing floor coverings.Painting over existing interior and exterior surfaces.

Shine a light down and look.