Congratulations on going forward, it will only get easier from here on out.

On-going debt service plays a more important role in loan pools that have yield demands to meet for 3rd party investors like in RMBS.  

My must haves are:  walking distance to train, buses and shopping.  

There are rumors of a GO Train station and a Costco being built in the future.

I have only 6 agents with me, do not offer a lot of training for new agents.

In the right time, he wishes to establish a non-profit organization that will raise awareness of the ongoing threats to worlds most endangered animal species.

They taught us how to read and write and interact with other people.When we were adults and got a job, we had to be trained for that job. 

Most of my lease ideas came from Mike Butler's book "Landlording on Autopilot", which talks a lot about training your tenants and sticking to your lease and doesn't mention a grace period at all that I can recall.  

Assuming their job is just training agents, not as a realtor himself.  

Train the tenant to expect strong action on emergencies, and reasonable action on other items rather than instant response - otherwise, you will run yourself ragged or broke.