This use to be an oddity but most companies can now do this.”

You’re the customer.

Quote from @Maya Jones: This type of thing is like trash companies, you will hear it right away from your tenants if their car is blocked in by snow.

Could you please recommend a company to take a look at it?

Denver is a great market and there are also several great PM companies here, just sayin! 

Quote from @Simran Miglani: hey @Shan Dey - are you still looking for a customer service agent?

Their customer service was disrespectful throughout the process.To be fair, this company is based in New York, and maybe their standards or processes differ from those on the West Coast.

There are a lot of things that need to address for a PM company between compliance with the state, local rent control in a lot of your area you'll be covering, a lot of competition that is in your area, marketing/ads, and so much more. 

I've reached out to customer service and received little assistance.

Those two apps are the biggest players in the industry right now.I haven't kept up with Yardi so not sure how they are exactlyBut both of these can pretty much do custom reportsAppfolio offers custom report builder so you can pretty much build your own report to what you are looking for.For the fees, are you referring to like markup?