Tenant complaining of cockroaches just after moving in...we've NEVER had them!

[Jim Bouchard]

Good morning!

We just had a tenant move into one of our apartments July 1. She sent a text this morning (July 8) saying she saw two cockroaches in the kitchen. She was "horrified and couldn't sleep."

We lived in that house for almost 30 years prior to returning it to a rental property and we've NEVER had cockroaches of any kind.
I'm wondering if they might have come in on some of her moving boxes.

Regardless, we have a pest control contract in place, and I've already contacted my technician.

Should we be worried about this tenant, or am I just over-reacting?  She breezed through her application, has great references and credit score, had already paid her July rent/security deposit, has insurance in place, and is set up for auto-pay going forward.

Thanks for your insights!

[Nathan Gesner]

Quote from @Jim Bouchard:

You are probably overreacting. They could have come in with the moving boxes, which is the most likely culprit, but they could have snuck in some other way.

My lease says I will deliver the home pest-free and handle any pest treatment for the first two weeks in case we miss something. After that, the tenant takes responsibility for pest control. 

I would let them know you personally lived there for 30 years and never had a single cockroach, so she probably brought it in with her. Offer to handle the first treatment, then it's on her after that.