How do you deny applicants?

[Ryan Tortorich]

I have an applicant who has provided false employment information (company has no record and paystub has someone else’s name). There are a few other red flags but bottom line is that we aren’t interested. We sent a generic email basically saying that after review, your application has been denied. How would you handle this situation? And what if the applicant asks why? Provide a reason?

[Nathan Gesner]

I think the best method is to send an email and follow it up with a phone call to ensure they've received notice.

The email should be short and professional, without explanation of WHY they were disqualified. Then include instructions on how they can send a letter to request more information.

I manage hundreds of rentals and none of my denials have come back asking for more information on why they were denied.