Have the tenants contact the management company
Can you contact their prior LL instead of their current LL?
Get used to it, there is no incentive for current and prior landlords/property managers to cooperate, and you can't make them. Their policy is insane, but they are probably trying to get out of work or risk. Chase what you can (focus on other landlords/data), don't stress about what you can't get responses on, and avoid doing business with that PM.
I don’t give out information to anyone unless I have it in writing from the resident
Put the responsibility back on your potential tenants. If they cannot insure you get the necessary information you pass on their application.
It is not your responsibility.
The tenants did give her notice and permission to give me rental history. I faxed the proper forms like she demanded the first time I talked to her. So I passed on the tenants. Thanks.
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