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Bhaskar Upadhyayula
  • San Jose, CA
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Trouble with tenants - Texas

Bhaskar Upadhyayula
  • San Jose, CA
Posted

My question: When lease comes up for renewal next year, can we decide not to renew it, even if tenant is willing to sign? Reasons given below.

Details: One of our tenants in a 4-plex in Austin, TX is causing lot of "trouble", more like "very high maintenance". We manage the property ourselves. We get calls from her at least twice a month, if not more. 90% of her calls are "vanity" requests. Some of her requests so far has been:

a) Remove closet door and few weeks later add them back
b) Request to change direction of door (make it open another way)
c) Request to change racks in closets (instead of clothes hanger, have racks).
d) There are flees and mosquito (we increased lawn mowing frequency to 2/month; spoke to neighbors to manage their pets and some more measures)
and many more. Some are legit requests and we addressed them immediately.


Her language is very abrasive, almost bordering on insulting. There's a language barrier (she speaks Spanish only). We communicate via texts using Google Translate. So, I attribute part of it to "lost in translation". They do pay rent on time, just to be clear. But we no longer wish to renew lease when it comes up early next year.

We serve the other 3 tenants well and they are very happy with us.

So, legally, are we allowed to NOT extend the lease next year even if tenant wishes to continue?

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Nathan Gesner
  • Real Estate Broker
  • Cody, WY
41,507
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Nathan Gesner
  • Real Estate Broker
  • Cody, WY
ModeratorReplied

Yes, you can notify them that you will not renew or extend the lease.

You need to learn how to shut down a chronic complainer. Make them submit all maintenance requests in writing via email, postal, or whatever. Then send them a generic response:

Dear Tenant, your maintenance request is denied. You were given the opportunity to inspect prior to renting the home and accepted it in its current condition. We will not make changes for your personal preference. Thank you.

That's it. If she don't like it, tell her she can move. 

  • Nathan Gesner
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