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Ani Shan
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Looking for a property manager in Scottsdale

Ani Shan
Posted Aug 9 2022, 16:12

Hi BP fam! 

I have an airbnb ready to go life. I have a cleaning company while I'll be managing the property remotely. Can someone suggest a local property manager on demand? Someone who can occasional come to check the property and be an emergency contact in case of neighbours complains (East Scottsdale)?

Thanks for any advice!

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Jeffrey Albaum
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Jeffrey Albaum
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Replied Aug 15 2022, 07:46

Hey @Ani Shan! From my experience, usually property managers want to be "all in" or "not at all", as they charge a fee based on the work that they do. I would recommend asking your realtor for a local handy person recommendation and ask them if they're cool to be "on call" for those types of emergencies. Hope this helps!

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Christian Ehlers
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Christian Ehlers
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Replied Aug 15 2022, 08:34

I'd agree with @Jeffrey Albaum on this. Also your cleaners should be able to check on your place consistently when they are cleaning. You can ask them for pictures or videos to make sure the place is well kept. And as long as you aren't hosting big parties and are doing the right things to prevent them you shouldn't have too many issues with neighbors in my experience, but if a realtor has a good recommendation this is a great place to start. 

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Noah Laker
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  • Sacramento, CA
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Noah Laker
  • Real Estate Broker
  • Sacramento, CA
Replied Oct 22 2022, 08:12

Hi Ani! I manage almost 100 STR / Airbnb properties just in Phoenix / Scottsdale metro. My team is totally full service, including... • Furniture • Photos • Cross-Platform Advertising • Dynamic Pricing • 24-7 Guest Services • Cleaning, Supplies, & Quality Control • Maintenance • And much, much more 🙂

How in the world can we help you?  ☎️ 1-833-WISHSTR 

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Braeden Cobb
  • Property Manager
  • Scottsdale, AZ
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Braeden Cobb
  • Property Manager
  • Scottsdale, AZ
Replied Oct 22 2022, 21:07

HI Ani! I am a property manager myself and we are local small business out of Scottsdale Arizona. Would love to talk about this property. We maintain direct contacts the owners, implement technology and security in the homes if needed, have 24/7 customer support, and give homeowners the personal local feel while providing property inspections before every guest arrival making sure your home is being maintained. Give me a shout!

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Mike Hern
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Mike Hern
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Replied Oct 22 2022, 21:58
Quote from @Noah Laker:

Hi Ani! I manage almost 100 STR / Airbnb properties just in Phoenix / Scottsdale metro. My team is totally full service, including... • Furniture • Photos • Cross-Platform Advertising • Dynamic Pricing • 24-7 Guest Services • Cleaning, Supplies, & Quality Control • Maintenance • And much, much more 🙂

How in the world can we help you?  ☎️ 1-833-WISHSTR 

@Noah Laker Do you have any sources for Pre-Pandemic STR rate averages and occupancy averages by zip code?

People are indicating that STR occupancy rates are declining now and this last summer was simply pent up demand based on two years of house arrest, I mean covid quarantines.

I have a property in North Phoenix I'm considering using for STR.

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Noah Laker
  • Real Estate Broker
  • Sacramento, CA
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Noah Laker
  • Real Estate Broker
  • Sacramento, CA
Replied Oct 23 2022, 06:52
Quote from @Mike Hern:
Quote from @Noah Laker:

Hi Ani! I manage almost 100 STR / Airbnb properties just in Phoenix / Scottsdale metro. My team is totally full service, including... • Furniture • Photos • Cross-Platform Advertising • Dynamic Pricing • 24-7 Guest Services • Cleaning, Supplies, & Quality Control • Maintenance • And much, much more 🙂

How in the world can we help you?  ☎️ 1-833-WISHSTR 

@Noah Laker Do you have any sources for Pre-Pandemic STR rate averages and occupancy averages by zip code?

People are indicating that STR occupancy rates are declining now and this last summer was simply pent up demand based on two years of house arrest, I mean covid quarantines.

I have a property in North Phoenix I'm considering using for STR.


 Hi Mike,

Yes I have a great deal of data from my portfolio as well as sources like AirDNA which will show seasonal variances but not much else...

Having the BEST A CLASS property and/or the BEST LOCATIONS is more important than ever right now. 

Scottsdale/Phoenix has very low barriers to entry, so we've seen a lot of new inventory these last few years. Combined with higher travel costs and economic worries, demand is finally turning down while inventory is up. 

Still, plenty of people are making good money now and the season is just about to begin. Now would be a good time to try it out.

Or, sell and reinvest in another market, like Sacramento or TN :)

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Mike Hern
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Mike Hern
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Replied Oct 23 2022, 10:25
Quote from @Noah Laker:
Quote from @Mike Hern:
Quote from @Noah Laker:

Hi Ani! I manage almost 100 STR / Airbnb properties just in Phoenix / Scottsdale metro. My team is totally full service, including... • Furniture • Photos • Cross-Platform Advertising • Dynamic Pricing • 24-7 Guest Services • Cleaning, Supplies, & Quality Control • Maintenance • And much, much more 🙂

How in the world can we help you?  ☎️ 1-833-WISHSTR 

@Noah Laker Do you have any sources for Pre-Pandemic STR rate averages and occupancy averages by zip code?

People are indicating that STR occupancy rates are declining now and this last summer was simply pent up demand based on two years of house arrest, I mean covid quarantines.

I have a property in North Phoenix I'm considering using for STR.


 Hi Mike,

Yes I have a great deal of data from my portfolio as well as sources like AirDNA which will show seasonal variances but not much else...

Having the BEST A CLASS property and/or the BEST LOCATIONS is more important than ever right now. 

Scottsdale/Phoenix has very low barriers to entry, so we've seen a lot of new inventory these last few years. Combined with higher travel costs and economic worries, demand is finally turning down while inventory is up. 

Still, plenty of people are making good money now and the season is just about to begin. Now would be a good time to try it out.

Or, sell and reinvest in another market, like Sacramento or TN :)

Tennessee I understand, but why Sacramento? What's the attraction?

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Noah Laker
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Noah Laker
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  • Sacramento, CA
Replied Oct 24 2022, 15:32
Quote from @Mike Hern:
Quote from @Noah Laker:
Quote from @Mike Hern:
Quote from @Noah Laker:

Hi Ani! I manage almost 100 STR / Airbnb properties just in Phoenix / Scottsdale metro. My team is totally full service, including... • Furniture • Photos • Cross-Platform Advertising • Dynamic Pricing • 24-7 Guest Services • Cleaning, Supplies, & Quality Control • Maintenance • And much, much more 🙂

How in the world can we help you?  ☎️ 1-833-WISHSTR 

@Noah Laker Do you have any sources for Pre-Pandemic STR rate averages and occupancy averages by zip code?

People are indicating that STR occupancy rates are declining now and this last summer was simply pent up demand based on two years of house arrest, I mean covid quarantines.

I have a property in North Phoenix I'm considering using for STR.


 Hi Mike,

Yes I have a great deal of data from my portfolio as well as sources like AirDNA which will show seasonal variances but not much else...

Having the BEST A CLASS property and/or the BEST LOCATIONS is more important than ever right now. 

Scottsdale/Phoenix has very low barriers to entry, so we've seen a lot of new inventory these last few years. Combined with higher travel costs and economic worries, demand is finally turning down while inventory is up. 

Still, plenty of people are making good money now and the season is just about to begin. Now would be a good time to try it out.

Or, sell and reinvest in another market, like Sacramento or TN :)

Tennessee I understand, but why Sacramento? What's the attraction?

 Sacramento is rich with local culture and business, not to mention the universities (Davis and Sac State) and the fact that it's the capitol of California! Our properties here have done very well.

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Mike Hern
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  • Scottsdale Austin Tuktoyaktuk
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Mike Hern
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Replied Oct 24 2022, 15:37
Quote from @Noah Laker:
Quote from @Mike Hern:
Quote from @Noah Laker:
Quote from @Mike Hern:
Quote from @Noah Laker:

Hi Ani! I manage almost 100 STR / Airbnb properties just in Phoenix / Scottsdale metro. My team is totally full service, including... • Furniture • Photos • Cross-Platform Advertising • Dynamic Pricing • 24-7 Guest Services • Cleaning, Supplies, & Quality Control • Maintenance • And much, much more 🙂

How in the world can we help you?  ☎️ 1-833-WISHSTR 

@Noah Laker Do you have any sources for Pre-Pandemic STR rate averages and occupancy averages by zip code?

People are indicating that STR occupancy rates are declining now and this last summer was simply pent up demand based on two years of house arrest, I mean covid quarantines.

I have a property in North Phoenix I'm considering using for STR.


 Hi Mike,

Yes I have a great deal of data from my portfolio as well as sources like AirDNA which will show seasonal variances but not much else...

Having the BEST A CLASS property and/or the BEST LOCATIONS is more important than ever right now. 

Scottsdale/Phoenix has very low barriers to entry, so we've seen a lot of new inventory these last few years. Combined with higher travel costs and economic worries, demand is finally turning down while inventory is up. 

Still, plenty of people are making good money now and the season is just about to begin. Now would be a good time to try it out.

Or, sell and reinvest in another market, like Sacramento or TN :)

Tennessee I understand, but why Sacramento? What's the attraction?

 Sacramento is rich with local culture and business, not to mention the universities (Davis and Sac State) and the fact that it's the capitol of California! Our properties here have done very well.

Interesting. I have relatives in Vacaville and always headed west to Napa from there, didn't think to head east. I'll have to check it out.

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Dylan Spain
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Dylan Spain
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  • Phoenix, AZ
Replied Nov 20 2022, 11:31
Quote from @Braeden Cobb:

HI Ani! I am a property manager myself and we are local small business out of Scottsdale Arizona. Would love to talk about this property. We maintain direct contacts the owners, implement technology and security in the homes if needed, have 24/7 customer support, and give homeowners the personal local feel while providing property inspections before every guest arrival making sure your home is being maintained. Give me a shout!


 Hey Ani! I have gone through Mr. Cobb on some inquiries and he was nothing short of astonishing. Quick to respond, always able to work, and a friendly guy. 

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Curtis Porter
  • Property Manager
  • Peoria Arizona
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Curtis Porter
  • Property Manager
  • Peoria Arizona
Replied Dec 12 2022, 13:11

I have a short term rental maintenance business and can probably help on demand. I wouldn't be a good late night contact for Parties etc though. Also make sure who know about all the new rules regarding STR in Scottsdale. Gonna be brutal

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Drew Sygit
Property Manager
#2 Managing Your Property Contributor
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Drew Sygit
Property Manager
#2 Managing Your Property Contributor
  • Property Manager
  • Royal Oak, MI
Replied Jan 6 2023, 12:16

@Ani Shan

Even if someone give you a referral, what meets their expectations, may not meet yours.

In our experience, the #1 mistake owners make when selecting a Property Management Company (PMC) is ASSUMING instead of CONFIRMING.

It's often a case of not doing enough research, as they don't know what they don't know!

Owners mistakenly ASSUME all PMCs offer the exact SAME SERVICES and PERFORM those services EXACTLY THE SAME WAY, so price is the only differentiator – and they often select the first PMC they call!

So, the first question they usually ask a PMC is about fees - instead of asking about services and HOW those services are executed.

EXAMPLE: PMC states they will handle tenant screening – what does that specifically mean? What documents do they require, what credit scores do they allow, how do they verify previous rental history, etc.? You’d be shocked by how little actual screening many PMC’s do!

This also leads owners to ASSUME simpler is better when it comes to management contracts.

The reality is the opposite - if it's not in writing then the PMC doesn't have to provide the service or can charge extra for it!

We have a 14-page management contract that we've added our real experiences to over the years, with the intent of protecting both us AND the landlord. Beyond the Monthly Management, Placement & Maintenance fees, all other fees in our contract are IF EVENT -> THEN fees.

We don’t know any PMCs to recommend in the area mentioned, but since selecting the wrong PMC is usually more harmful than selecting a bad tenant, you might want to read our series about “How to Screen a PMC Better than a Tenant”:

https://www.biggerpockets.com/member-blogs/3094/91877-how-to-screen-a-pmc-better-than-a-tenant-part-1-services-and-processes

We recommend you get management contracts from several PMCs and compare the services they cover and, more importantly, what they each DO NOT cover.

EDUCATE YOURSELF - yes, it will take time, but will lead to a selection that better meets your expectations & avoids potentially costly surprises!

P.S. If you just hire the cheapest or first PMC you speak with and it turns into a bad experience, please don’t assume ALL PMC’s are bad and start trashing PMC’s in general. Take ownership of your mistake and learn to do the proper due diligence recommended above😊

Please send us any feedback via email, as we do not use the DM feature here.

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