Issue with wire transfer

[Cheza M.]

Hey BP community,

I’m having a problem with wire transfer. My property manager was supposed to wire the rent to me every 15th of each month. When I checked and noticed that I didn’t receive anything I emailed him about it. He told me to that it might be because they switched to ACH that’s why it’s having the delay. They switched to ACH like 2 months ago and it was working just fine in the last 2 months, so I’m not sure if it really is the problem and it also shouldn’t take this long to process.

3 days ago he emailed me saying that it’s telling them on their end that the funds have gone into my account already, i emailed him back telling him I don’t see it in my account. I suggested that they should switch back to the previous electronic wire transfer he was using or an alternative one if ACH is what’s causing this issue. I emailed him again yesterday with a screenshot of all the wire transfer i only received from thier company, which clearly doesn’t show/include this month’s.

It’s almost the end of the month and I’m stillwaiting for his response. It can just be a bit troublesome to think that I might have to deal with this issue again next month. What do you guys think? Have you had this kind of issue before with wire transfer? How did you handle it? What do you suggest I do? Thank you in advance!

[Nathan Gesner]

Quote from @Cheza M.:

This is one of those instances where it pays to be clear in your communication. Something like this:

"Dear PM, I have not received my August payment and it is now two weeks late with no explanation from you. I demand you respond within 48 and provide me proof that the funds transfer was initiated by your office and that it was sent to my account, per my instructions. If you've done everything correctly and the funds are lost, I want to see exactly what steps you've take to correct this and specific date of when your bank intends to have this corrected. If it will take more than 72 hours, I expect an update every two days until this is remedied."