I'm not quite sure what they are helping with, but I recently had a similar experience. I had a less common type of off market deal and the title company I selected was not helpful. At all. I called around and got the same answers, to varying degrees. I was scared this deal wouldn't go through.
My last call was to a company here in town and they actually listened. Realized I was stuck. And, they came up with a solution. So, I had the contract amended to reflect this new company and we should close next week. Even if they are a bit more expensive, they get my business from now on. Good people are worth the money.
Glad you found your people.
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