All Forum Posts by: Britton Gammons

Hi Investors!

I'm Britton, and I am part of a team that started out building a rental portfolio and ended up running a property management company we never initially planned on creating.

I've worn a few hats over the years—leasing, renewals, operations, business development, and maintenance—and through it all, one thing became clear: most property management companies weren’t built for investors who want to scale and maintain quality. So we decided to take a different path.

A few years ago, we were scaling a SFR portfolio across multiple markets (North Carolina, Texas, and Oklahoma) —acquiring hundreds of homes with the goal of building a stable, long-term investment platform. Like a lot of investors, we partnered with local property managers to help us handle the day-to-day. But the further we scaled, the more we realized: most systems weren’t built to handle growth the way investors need.

Maintenance slipped. Leasing processes felt outdated. Resident communication wasn’t consistent. And most importantly, the data and reporting just didn’t give us confidence that our assets—and our reputation—were being protected.

So we built EPOC Property Management with a different mindset—one grounded in ownership, not just oversight.

- We’ve actually sat in the investor seat—so every decision is made with asset performance in mind

- Our leasing, maintenance, and renewal systems are built to scale without losing the human touch

- We focus on proactive resident engagement to reduce turnover and drive long-term stability

- We're multi-state savvy—with processes built to stay compliant and consistent across markets.

Now, we’re managing not just our own portfolio, but for other investors too—especially those who want to grow without sacrificing visibility or control.

Just sharing in case anyone here is at that crossroads between self-managing, growing fast, or rethinking how to structure operations. Happy to trade notes, talk shop, or share some of the checklists and workflows that have made the biggest difference for us.

Hey BP — I’m Britton. I’ve worked just about every role in property management: leasing, renewals, maintenance, ops, and growth. That experience now shapes how I think about scaling systems that actually work across markets.

These days I’m focused on the business development side, but I’ve been in the weeds and still love solving real operational challenges.

Looking to connect with others who’ve been hands-on, figured out a few things the hard way, and are still pushing to get better.

I appreciate this, and it resonates. We've seen quite a few folks come back after a break — and when the vision's there, things move fast. Systems and experience don’t disappear, they just pick up right where you left off. This is a good reminder that a restart doesn’t mean starting over. 👍

Solid question. From working with a number of owners in the area, one common challenge is just how much neighborhoods can shift within a small radius. What works great in one spot might be a completely different story just a few blocks over — so choosing the right location really matters.

Lately, some folks have also mentioned rising rehab costs or getting solid contractor bids that actually stick to timelines. And of course, as inventory tightens, finding deals that still cash flow without heavy lifting has gotten trickier.

Curious to hear what others are running into — always good to compare notes.

Welcome, Myra! You're jumping into some great strategies — house hacking and flips are excellent ways to get started. We’ve seen a lot through managing 400+ rentals in the Triad, so if you ever hit a snag or just want a second opinion, I’m always around to share what’s worked (or what hasn’t).

Hi Liuba! My company manages a few hundred homes in the NC Triad and figured I would chime in as I am pretty familiar with situations like this! 

Totally reasonable response on your part. Bugs are just a normal part of being outdoors, especially in a fenced yard with grass. Unless there's something like a visible ant hill, a wasp nest, or another clear safety issue, there's typically no need to treat the yard beyond regular lawn care — which it sounds like you're already handling.

That said, I’d follow up with the tenants and ask for more detail about what they’re seeing. Just saying "bugs" is pretty vague — are they dealing with mosquitos, ants, something else? If it's a comfort-based concern (like mosquitos), you could let them know it's not something typically included in basic lawn maintenance, but you'd be happy to get a quote if they want the yard professionally treated.

Also, if it’s not already in your lease, this might be a good thing to clarify going forward so everyone’s on the same page about what’s covered.

You're handling it well — just keep the communication open and clear.

Hey Julie, welcome to BiggerPockets and congrats on getting started!

We work with a lot of long-term rental investors in secondary and tertiary markets, and the area you're exploring has a lot of the traits people look for when trying to balance affordability with solid rental demand. Markets like this often fly under the radar, but they can offer strong long-term potential for the right kind of asset.

When scouting your next property, I'd suggest looking for homes that are simple to maintain, appeal to the average long-term tenant, and are located in parts of town where turnover stays low. Properties with good bones and a little cosmetic upside often hit the sweet spot for ROI — especially if you're planning to use a cash-out strategy to keep growing.

Happy to share what we’re seeing on the management side or trade notes if you're looking to pressure-test ideas. Always glad to connect with other operators thinking long-term.

When we started buying rentals, we quickly realized that most property management companies weren’t built for us.

They didn't think in terms of ROI.
They didn’t care about operating costs.
They definitely didn’t understand the mindset of someone trying to build wealth through real estate.

So—we built the kind of property management company we wished existed.

We’re real estate investors ourselves, and everything we offer is shaped by our own journey: the lessons we learned the hard way, the systems we refined over time, and the transparency we wish we had from day one.

We currently operate in North Carolina (Triad area) and Central Texas (Killeen, Waco, Temple), managing properties for investors across the country—many of whom are scaling their portfolios remotely.

What makes us different?

• We think like owners—because we are. 

• We focus on net returns, not just rent collection.

• We’ve built processes that prioritize efficiency, tenant quality, and long-term value.

• We know how to handle turns, rehab oversight, lease-ups, and maintenance without killing your cash flow.

• We’re relationship-first, not volume-first.

If you’re an investor looking for a PM who’s lived your pain points—and solved them—we’d love to connect. Happy to talk strategy, share what's working, or see if there’s a way we can support your goals.

Just shoot me a message or comment here.

Hey Johnny—love hearing that you’re ready to lean into your rentals and make them work harder for you. I run an investor-focused property management company here in North Carolina, so we work with a lot of folks in a similar stage—ready to take their portfolio from passive side hustle to real strategy.

If you ever want to swap ideas, dig into cash flow tactics, or talk about scaling smart (especially in NC), happy to connect. And Richmond/Hampton Roads are exciting markets—I’m sure you'll find some solid opportunities there too!

Hey Mike, welcome! Love hearing stories like this—real estate has a way of changing lives when done right. I run an investor-focused property management company here in NC, and we work with folks who are building cash-flowing portfolios just like you. Always happy to connect, share insights, or help however I can!