All Forum Posts by: Chico Sajovic

@Dmitriy P. document management, lease creation, maintenance communication, vacancy listing and keeping track of expiring leases. Apartments (formerly cozy) now has a decent lease renewal system. 2/3 to 3/4 of all my leases each year are renewals. After online rent payment I mostly enjoy being able to easily keep track of who has paid and who is late or behind.

I use Innago and apartments (formerly cozy). If you are using venmo, cash, paypal, checks etc. you are really missing out on some great accounting and management features that most of the property management systems have.

32 Tenants no complaints. I do wish it had a setting to where I could pay the fee. 3 months in with innago and it has been working well.

Innago and apartments.com

@Nathan Gesner I didn't go with the big 'professional' platforms (buildium, appfolio, yardi breeze) because I use and will continue to use quickbooks for our accounting. To one degree or another most of the PM platforms I have looked at (TenantCloud, RentRedi, TurboTenant, Avail) handle the most import features I wanted: listing, leasing, rent collection, maintenance tracking and communication. Additionally I was able to trial Buildium and found it to be very cumbersome because of its deep accounting features (that I did not want to use). I do think there could be a lot of value having your accounting and PM wrapped up in one platform, but you're not going to teach this middle aged dog new tricks. 

@Daniel Johnson. I have been using innago for the past month and a half with 32 commercial tenants. So Far it has been working well enough that it would not worth the confusion to switch platforms again in such a short amount of time. All of my tenants were able to set up their innago accounts and link their bank accounts without issue. I even used the online lease signing feature for a new tenant and that worked great. The couple of times I needed to contact support I found them to be *extremely* responsive. The big downside for me has been:

1. Batch deposits so that my bank transactions do not have any identifying information to tell me which tenant has paid rent. When I was with cozy each bank transaction had the tenants name in it so that the transactions could be automatically categorized and applied to the correct tenants account. While not a huge burden, I now need to log into innago and run the bank deposit report and manually enter each deposit. Of course with innago I do not technically need to double account for tenant accounts, but I like the security of having the complete picture in QB.

2. Invoice rather than transaction based accounting. In innago each rent cycle is a separate invoice. Any rent credit needs to be credited against an invoice, there is no mechanism to print out a complete statement, not sure how convoluted it gets if a tenant under pays several invoices and then goes to pay off the balance at a later date.

3. The messaging system is almost unusable. The messaging tab loads incredibly slow and most times it actually times out and fails to load. @Dave Spooner from innago has told me that they will be redoing the messaging system in a few months.

Agree. Check out Avail or TurboTenant for simple and easy. I switched to innago.com from cozy.co and it has not been great. If I switch again, I will go to TenantCloud and deal with the unnecessary complexity. 

@Nate Smoyer, As a customer I found the features to be mostly comparable for my use with innago, tenantcloud and avail. with 60 units at $5/unit/mo, avail would work out to be more expensive than appfolio or buildium. in avail's favor I found the interface to be more polished than innago and more intuitive than tenantcloud.

@Nate Smoyer, i cant argue with value, but it is the one of the most expensive platforms. Innago, tenantcloud, rentredi, turbotenant, apartments were all cheaper. 

I ended up with innago in part because they charged $2/unit vs avial’s $5/unit

Wow! 5 week notice from cozy.co that they were shutting down. I had 35 commercial units with cozy.co that apartments.com won't support so I am being forced to transition to a new rent payment platform. After trialling most of the major platforms I picked innago.com. While the interface isn't as polished as cozy.co, it has many more features. tenantcloud.com was a close second but I found the interface much less intuitive than innago.com. For now I will let my residential properties transition to apartments.com. If innago.com works out with the commercial units, I will likely move the residential units over later.

We went with innago.com too. Price / features / interface beat the competition from our perspective.