All Forum Posts by: Cody Lewis

@Carolyn Fuller I found it: https://www.youtube.com/watch?v=aqBcreAStp0

@Andrew Steffens thank you for the feedback!

 That is good to know. My thought with the follow up 2 days after check out it so give time to ensure it was a good experience. If not, I'll stop the message and send a manual one.

For the property my wife and I bought/took over, I looking to update the automated messages for guest. Currently we have one sent out at the time of bookings with a thank you and parking instructions. Below are some thoughts I have on messages to start sending to guest. I would love any and all feedback on the topics and frequency of these messages. 

1 Week from check-in:
- Thank you again, welcome
- Ask about reason for visit
- Directions
- Attractions in the area
- Any specifics about checking in our finding their property (apartment type single family structure can get confusing for first timer which suite)
- Parking Instructions
- Ask for any questions we can answer ahead of time
- Provide contact number if need direct contact

1-2 Days Out:
- X number of day reminder, excited they are joining
- Ask for follow up questions
- Video instructions on how to find their suite/apartment (link to video player)
- Check In instructions
- Wifi instructions
- Parking Instruction reminder
- Google Map and Apple Map links for their phone GPS
- Contact number reminder for their stay

Evening of Check-In
- Ensure they're settling in
- Confirm we want them to have a 5* experience
- Contact number reminder

Morning of Check-Out
- Thank them for staying
- Ask for feedback on how to improve amenities onsite
- Check-Out Time
- Check-Out Instruction

2 Days after Check-Out
- Thank You for staying
- Ask for rating on booking platform
- Offer Loyalty discount for return stay
- Ask for Referral

Sure. Happy to help if I can.

@Kara Beal we are likely going to go with Hubspot because it offers the most integrations from my research. Also there is a very powerful free version to get us started.

@Andrew Steffens That's a good point. We have a call schedule next week to go through in further detail. However, looking through the setting nothing jumped out that would indicate these integrate. I'm hoping to be wrong. My partner/other operator already selected and paid for the solution. I had not decided to purchase during the decision timeline.

My partner has selected JURNY PMS to host our STRs and I'm having some trouble finding some integrations I would like to use for the property. Does anyone have experience with JURNY? 

Items I would like to see integrated:
- CRM

- Email Marketing Campaign (likely from CRM platform)

- Issue/Break fix tracking

My wife and I are under contract for a STR in downtown Charleston, SC. The value add will be in the operations as the current owner(s) haven't kept their fingers on the pulse to run it at it's peak. Looking through the numbers and data, the "missing piece" seems to be migrating to more direct bookings and weekday rentals. Also, the check-in process if very manual, requiring someone to handover fobs to unlock the door.

We are looking to partner with local event planners and corporate travel bookers to help fill weekday gaps and potential book the entire property (3/3 on each of the three floors). We are also looking at smart locks to integrate into Jurny PMS. 

Does anyone else have suggestions for increasing weekday rentals? Migrating to more direct bookings? Smart lock suggestions?