All Forum Posts by: Sam C.

Brie, I will be there, whistle & all!

Brie, 

Greetings from the whistler!!

Great meeting you at the last event!! I will be there with a couple guests and look forward to seeing you there.

Cheers!

Sam Chavez

773-326-8900

Brie, 

I'm the whistler!

I had an AWESOME time last night meeting all my fellow BP peeps! This was an awesome marketing event and I can't wait till we have the next one. 

Thank you!

Anyone know if the is actually legal in Chicago? Would have loved to have done this type of inspection in a few instances. 

Jeff, 

Welcome aboard!!

Joe Petrucci / OK Heating:

312-593-5970

Welcome, Brandon.

I LOVE Evergreen Park -its a gorgeous little gem in our city's southwest side.

Here's wishing you the best of luck!

Mark,

I am convinced we (landlords or property managers) are in the customer service industry. NOT REAL ESTATE. I actually prefer to see it as such. Yes, as a whole we are technically in the real estate industry but our day to day revolves around PEOPLE. 

I am fortunate enough to manage a wide variety of rentals. Everything from a high end $5,000 Parsonage/Rectory in an old converted Wicker Park church all the way to a $495 studio with heat included in the Marquette Park neighborhood on the city's southwest side. One thing they both have in common is that the tenants (customers) wish to be treated with respect and expect a responsive maintenance staff and management team. 

To answer your question more precisely, I have always made a commitment to make sure maintenance concerns are addressed within the same day whenever possible. Our  maintenance teams understand this is a requirement, not an option. We also walk our buildings and common areas on a weekly basis always ensuring these are clear of debris and other unsightly items. For units with forced heat furnaces we regularly replace furnace filters and while were there, test smoke/con detectors. We also perform quarterly pest control services at all properties whether the unit needs it or not. Our pest control vendor is trained to prepare and deliver a professional set of notices to our maintenance staff so these can be distributed a few days before service. 

We offer an online rent pay option. Our  maintenance staff is also available to pick up rents as a convenience to the elderly and sick. We have a 24 hour emergency line which is accessible during after hours for emergencies as well. Managing a high volume of rentals has afforded us the opportunity to have very close relationships with vendors and tradesmen that are on standby 24 hours a day, 7 days a week, 365 days a year for emergencies. . 

It all boils down to customer service, responsiveness, and proactive management. Having a management team that understands and has the same outlook and goals will ultimately produce a happier tenant and a ultimately a better bottom line for the property. 

The above is only a small part of a more comprehensive system set in place to manage our units, but I feel it's the most important with regard to our tenants. We try to be as responsive as possible and understand that treating our tenants like people and not like a necessary evil will go a long away.