All Forum Posts by: John Underwood

 What's it matter if someone is exclusive to Airbnb? People can still search for a property that meets their needs and provides the best price.

Also competition is a good thing!

I also noticed things like the private chef is pretty expensive. From my experience the majority of the Airbnb crowd are pretty frugal. I could see something like this doing a little better on Vrbo due to the higher clientele but still being iffy.

Quote from @Josh Ball:

Quote from @John Underwood:

Quote from @Josh Ball:

Quote from @Josh Ball:

Had a guest staying for 28 days. Prior to their arrival we did an entire unit deep clean to ensure it was in great condition for their stay. The stay has ended, we find the unit in a mess upon check out. Burn marks in the rug (non smoking unit), stains on every linen, grease stains on chair & sofa in living room, dishes piled high, needle in the bottom of garbage can. Needless to say we were shocked after the booker had 4 really good reviews. We submitted a claim through aircover & this guest is denying everything. Burn marks were already in the rug, stains were there, we left the unit in good shape & cleaned up before we left. They have refused to pay the claim amount so I have elected to involve Airbnb. We knew that we would want to do another deep clean upon completion of their stay, which we budgeted for out of our monthly revenue but didn't expect needing to replace items & steam clean/shampoo a bunch of the furniture.

Anyways, here to ask, what are the chances anything comes of this? Do we just bite the bullet & go buy a new rug, linens & eat the extra cleaning fees or is there still a chance Aircover does something even after the guest denied? I've attached a couple of photos for reference. 

Thanks.

 Update...

They paid us the entire extra cleaning fee. They paid approx. 80% of the replacement cost of the rug. They were very informative. Time stamping photos is definitely important. 

The entire process was much easier than I anticipated. They called me multiple times to keep me informed on the status & always followed up phone calls with email summaries.

Thanks for update!
I wonder if they blackball the guests that caused the damage or go after them for the expenses?

What I have read online & I don't know how true this is but the guest wont be able to book another trip until they have paid the payout amount. Essentially freezing their account until payment is made for the damages & then the review I left (negative) will still be displayed on their profile.

 Thats good, but they can just create another profile or book under a friend's name.

I just got an email from Airbnb saying they are offering services.

I don't see this moving the needle and doubt I would ever use any of this.

Not sure where they are going to get and vet the services providers?

If I book a STR if am going on vacation or for an event so I already know what I'm going to do. I like to go to local restaurants and wouldn't be interested in a chef coming to my STR.

What do you think?

Yes we have one.

We bought a kit that has essential first aid supplies.

We check it annually to see if we need to replace items that have used or expired.

Sometime we just replace the whole kit if it needs it.

Interesting article. Crazy that Clemson, SC is on the top 10!

Our lake house close to Clemson is doing very well. There were 5000 students recently graduate from Clemson.

No wonder we are already booked for graduation 2026 and I'm raising prices for 2027.

I would think you would want to cancel the PMs site before listing yours for the same property. That would eliminate the duplication issue and be the cleanest transition.

It's a themed house! Just not Disney.

What departments did you speak with?

Did you speak with code enforcement? What about someone in zoning?