Welp... here I am, almost 10am EST Monday, when REI Reply CEO, David Espaillat, and their head of support, Susan Ishman, said they would have a zoom call with me to discuss the product/service. At this point, between the flood of posts (more on that below), those posts being very similar in content, the owner and staff admission to sending people here to post, then DM'ing me to invite me for a Zoom call, then ghosting me, after clearing my morning from my W2... I'm done. I won't wait until the last minute to get an invitation, which I provided my email for them to be proactive in blocking our time.
1. For the people that have few posts and left a review - I think you're real people, I think you're good people, I think you genuinely mean well and were trying to help. However, it just became a situation of overselling and seemed disingenuous. Again, I think all of you as individuals meant well, but the volume of the posts was what raised suspicion. It just seemed at first it was a VA with multiple profiles (which I don't think anymore), and now just seems like you were offered an incentive to make a comment here. When there is an incentive thrown in, it stops being real. How many of us have left a positive Google or Yelp review, even when it might have been less than stellar, just to get few dollars off our next meal or something similar? I know I have.
2. In my opinion (everyone is entitled to their own wrong opinion), if you're the owner of a company, it seems like the more professional thing to do would be to do invite me to a zoom call in the first place. Not send a bunch of people over, realize your followers are overdoing it (again, not your fault users), then have to back track and salvage it. We all make mistakes, but when you're a business owner, especially a web based software, you just have to be extremely careful with your actions.
3. I just think its strange that when I google David and REI Reply, nothing comes up. Then when there was another post about this being a rip off more expensive version of another company... just weird to me.
4. I see there are a lot of other capabilities, but RVM and Text blasting is getting cracked down on. If that's their bread and butter (and I recognize there are other things on their platform). How sustainable is this company? What is their business model? What happens when RVM and Text blast become either illegal or blocked more intensively by carriers? I don't know the answer, but it doesn't seem to be a fit for me and how I'd like to conduct business.
5. I made a comment about being stoked about front page of BP... apparently sarcasm is tough to pick up on here. Really don't care about the vanity. Just wanted a product review lol
All being said, for the users, I'm sure you're great and I'm glad you found a good service that's working for you. It's just not for me. Please don't hate me for it. Deuces.
MEANWHILE, speak of the flippin' devil, who else just got the email from BP this morning about their BP reviews service? Who else is thinking we should just toss this up to them to decide? Upvotes for review?