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All Forum Posts by: Rick Bassett

Rick Bassett has started 49 posts and replied 375 times.

Post: Everything seems good but their credit. Should I rent to them?

Rick Bassett
Posted
  • Property Manager
  • Greater New Haven, CT
  • Posts 377
  • Votes 433

When faced with the  of dilemma of a risky tenant that I kinda like,  I generally offer them: 6 month lease max (renewable) if everything goes well and either 2 months sec deposit plus 1st month rent -or- 1 month sec deposit plus 1st and last rent. Generally it's the move-in money that makes the decision for you at that point. 

Personally, I'm not about giving chances as another poster indicated. I'm about 3 things when it comes to my properties:

1) Pay the rent on time every month (by the first)

2) Not wrecking my property, treat it like a home and with respect

3) No Meth Labs (really no drama of any type, especially police drama)

Rick

Post: Tenants refusing showing

Rick Bassett
Posted
  • Property Manager
  • Greater New Haven, CT
  • Posts 377
  • Votes 433

Offer them a $25 or $50 gift card at a local restaurant for every showing, they'll bite (p). Give it to them at the end of each showing.

Rick

Post: Entitled Tenants from hell....but my mistake for being "nice"

Rick Bassett
Posted
  • Property Manager
  • Greater New Haven, CT
  • Posts 377
  • Votes 433

During evictions In Connecticut the judge (or mediator) will tell the tenants being evicted, if we ask them to, that they need to leave the place as they rented it in broom swept condition with no intentional damage or theft. They will also let them know that intentional damage or theft rises to the level of criminal activity.

It's worked pretty well for us as it seems to keep the soon to be departed in line.

Post: Tenant Applicants say the dumbest things

Rick Bassett
Posted
  • Property Manager
  • Greater New Haven, CT
  • Posts 377
  • Votes 433

Any prospective tenant that uses the words 'mold' and 'slumlord' to describe their former rental unit and landlord is automatically disqualified. I don't need that kind of drama in my life.

For fun I usually follow up with this question: When did you stop paying your rent? Once I hear those two disqualifiers. The answer is almost always that rent for some period was withheld.

Rick

Post: S8/Voucher Application Addendum - suggestions?

Rick Bassett
Posted
  • Property Manager
  • Greater New Haven, CT
  • Posts 377
  • Votes 433
Originally posted by @Marcia Maynard:

@Rick Bassett I like your idea! When the form is done I would love to get a copy of it for our use too!

I would change paragraph two, line one to read "..... form of legal payment or legal source of income.", as this corresponds with laws in some jurisdictions that say we can not discriminate on the basis of source of legal income. Then I would start a new sentence for "We strive to work with....."

I would change paragraph two line two, to read "For prospective tenants with vouchers or public assistance program benefits, we need some additional information to verify program eligibility, type of benefit and amount."

I would also ask a question specifically about utility subsidies. This is because some tenants receive housing assistance from more than one agency, such as rent assistance with housing choice vouchers from Section 8 and utility assistance from LIHEAP (Low-Income Home Energy Assistance Program) federal grants. Perhaps add the line: "Party responsible for paying utilities [  ] Tenant / [  ] Program ________________________"

I would however let a tenant apply and provide standard documentation and award letters to get the application process started, as they may need additional time to connect with their caseworker to secure participation in filling out this form. It would be a shame if the prospective tenant's chances were dashed because their application was delayed by a caseworker who was slow to get it done. If the caseworker fills it out, then require a signature and date from the caseworker.  Another option would be to have the applicant fill out the form and verify it by contacting the caseworker/program coordinator yourself.

 Marcia,

Thanks for the suggestions, I'll be happy to share the form when it's completed.

We had so many false starts/stops with applicants who qualify for assistance as either their impression of what is going to happen is totally wrong or they've been downright dishonest on things like # bedrooms authorized or % of the assistance they will have to pay. Some clients think that they can easily talk the housing authority (HA) into authorizing another bedroom, while the HA caseworkers that I've talked to say that it isn't that simple. 

It's difficult for us to determine a HA Client  can afford to be in one of our properties (qualifying them on income sources) without knowing how much they have to pay towards their rent, utilities etc. While it's very easy for us to determine that info on the Fair Market Prospects.

We really don't want to take our property off the market and move forward with someone if they can't afford to be in there, only to start over again/

We may lose prospective tenants on assistance by requiring this info but with the absence of data we can't approve them away. A conundrum indeed.

Rick

Post: S8/Voucher Application Addendum - suggestions?

Rick Bassett
Posted
  • Property Manager
  • Greater New Haven, CT
  • Posts 377
  • Votes 433

I'm trying to streamline our screening and application process. 

Typically 50% of our applicants have vouchers or some sort of public assistance and it tends get very time consuming trying to figure out exactly what benefits the applicants actually are entitled to as many of them aren't especially clear. 

I put together the draft form below as an addendum to our application.

Any suggestions would be appreciated.

Rick 

Post: Worst tenant ever - I missed a giant RED FLAG

Rick Bassett
Posted
  • Property Manager
  • Greater New Haven, CT
  • Posts 377
  • Votes 433

An update on this tenant - Instead of her moving out by 11:59pm on the 30th as agreed, she dragged it out for another 24 hours until 11:59pm on the 31st which prevented our team from getting in there yesterday to make turnover repairs. She left a giant pile of trash / furniture on the street, which she was told not to do, the Town will likely cite us for this today or tomorrow.

She's been obsessing about getting her security deposit back on the spot, we told her that we don't do that as we have up to 30 days to mail it to her after move out. Today I will let her know that we will paying someone to remove her trash mountain out of her security deposit...just a tiny bit of Karma.

I didn't expect her to go out easily but at least she's gone and the house is in OK shape, bittersweet.

Rick

Post: Worst tenant ever - I missed a giant RED FLAG

Rick Bassett
Posted
  • Property Manager
  • Greater New Haven, CT
  • Posts 377
  • Votes 433
Originally posted by @Account Closed:
"Worst tenant ever"?  "Crazy"?  Really?  

She pays the rent and keeps the place in decent shape, yet she merits those monikers, ostensibly because you don't like being inconvenienced by your customer? 

"Passive [Investment]" is a tax/financial term; it does not mean you can be a lazy, hands-off landlord.  If your tenant has no heat then you need to address it right away, no matter what the cause.  Spiders and mold are also issues worthy of your attention.  

Ignoring a tenant's calls is immature and unprofessional.  Tenants are customers who are paying you good money: they deserve good service and in that sense, you are supposed to be their "servant".  Too many landlords only want to collect the rent money and do nothing.

Real estate investing, be it flipping or landlording, is hard work. If you're not willing or able to work thusly, you should probably just invest in other areas that truly are "passive" e.g. stocks/bonds, etc.

Yes really, she's a terrible tenant who got great service from us and who moved into our freshly rehabbed home that was in perfect brand new condition.

We go the extra mile to provide a top notch product and service but there are limits on how much time can be spent on a passive investment. That's our business model.

The issues she reported (dozens of them) weren't real issues, she just wanted to be constantly serviced so she felt that she was getting her monies worth. 

Read the posts Art, most of the others on this thread understand this type of toxic tenant.

Rick

Post: Worst tenant ever - I missed a giant RED FLAG

Rick Bassett
Posted
  • Property Manager
  • Greater New Haven, CT
  • Posts 377
  • Votes 433
Originally posted by @Alice K.:

Thanks for the post Rick

@Robert Taylor: You have reminded me that just because all those "cheap" properties 1,000's of miles away from me look good, I should think twice and stick to areas I know / live closer to.

Ironically this is a $250k house that is 3/4 mile from my home in a B neighborhood that commands $1,700 mo rent. 

Post: Worst tenant ever - I missed a giant RED FLAG

Rick Bassett
Posted
  • Property Manager
  • Greater New Haven, CT
  • Posts 377
  • Votes 433
Originally posted by @Micah Parsons:

.

If she was abusing the 911 system she should have been ticketed by both the fire and police department to keep her "under control"

It's a small town. They were/are happy to respond to real emergencies but not nuisance calls that have nothing to do with them.  Property owner gets fined for too many 'false alarms' not the tenant.