She has already tampered with them on several occasions.

Resident shall also be responsible for any plumbing system freeze-ups occasioned by Resident’s negligence.

The applicant, however, is being held up by a "pending identity verification" alert, and as of this post, it has been two days...and no change, no report.I've spoken with the applicant, he did everything required by transunion, and paid the fee.I've tried to reach a "customer service agent" to speak to someone, and on two different occasions, i've been on hold for two hours each time, and I've had to abandon the calls and throw in the towel. 

On most occasions I was working on a Friday or Saturday night while they were out partying.

On occasion I have hired attorney's but lately I have relied on our Property Manager's attorneys.

While I totally agree with the policy of "friendly, but not friends", to be honest, I have not practiced what I preach on multiple occasions! 

And even that is only on rare occasions. 

On a couple of occasions, I believe they did that.3.)

Use a stock reply telling them the open house time.I have ignored obvious scams and on one occasion a previous tenant but if they are persistent you have to deal with it and I usually try to reply.

Throughout this month they have refused to leave the house for any showings and on a few occasions have told us that a showing request wasn't convenient for them as they are packing and moving.