Many people have such a busy routine to where they don’t have time to pick up the phone.

Nathan still hasn't answered whether low IQ is considered a disability.

Plus with some routine maintenance such as annual draining and valve testing, gas heaters can last 20 years, electric 12-15 if you replace the anode rods halfway through.If you are worried about 24/7 coverage, around here there are plumbers that will do maintenance plans for $15-20/mo that would cover the building, provide free annual service inspections, and provide a 24/7 emergency number you can give to tenants.

We've worked with him through job losses and temporary disability.

Major renovations do not include painting, replacing floor coverings, or routine maintenance. 

Curious to know, if there were specific books (like 10 X rule) that articulated the kind of mindset needed to achieve his or her goals, or if it was developed from consistent routine setting/actions, or from overcoming adversity, or all of them?

"The only ship that doesn't float is a partnership" - make sure everything is in writing, you set expectations, and you've got the five D's covered: death, disability, disinterest/dishonesty, drugs, and divorce

Have had minimal issues and I do my own routine maintenance.

I suppose, most of the scum would like me better if I let my contractor licenses expire so they can get cheaper prices and all parties can cheat on our taxes, fail to pay for business licenses, fail to pay for permits, pay our employees with cash so they don't get any Medicare, social security, unemployment, worker comp nor disability benefits.

They have a disabled child so the wife stays at home and they get by on the husband's income plus a monthly SSI check for the child.