Renter hasn't signed up for eRentpayments yet

[Brandon C.]

I have my first rental house. Got it rented to someone with good credit and no red flags. He moved in on 8/1 and paid rent and deposit several days early. I gave him the option to pay via check or online thru eRentpayment.com. He wanted a to do online. Today's the 31st, and he still hasn't signed up for a profile on the site. Do I reach out to him now or wait? Looking to hear some advice from the folks more experienced than I. Thanks!

[Scott Weaner]

You should have reached out already. I am making eRentpayments mandatory for my properties.

[Christopher Brainard]

@Brandon C.

I would suggest reaching out. A couple of my tenants had problems getting setup with eRentPayment, even with the detailed instructions I sent them. The good news is their customer service is very responsive and will walk them through the process. 

-Christopher

[Rick S.]

Brandon C.

Definitely let us know if they have any questions while signing up as they can call us for assistance, email us, or start a chat session so they can register while chatting with us.  If you need to resend them the instructions with the link you can go to the Forms section of your profile.  We are always happy to assist!  Thank you.

[Kevin Kroll]

Send a reminder, would have been better a week ago, but better late than never. If rent is due tomorrow provide instructions for immediate payment (check / money order) and remind of late payment fees in your lease