Daily work order management

[Gary B.]

I just bought a 27 unit complex. I am new to complex of this size and looking for recommendation on best practices to manage property of this size. 2 things that i need advice one:

1. Late fees: How to avoid that property manager not collect rent late on purpose and collect late fees taken out of rent. I noticed a clause later in contract that said late fees is taken out before the rent to owner. 

2. Work Orders / Maintenance: How do you handle daily / weekly work orders getting generated in the property to optimize costs?