Skip to content
×
Pro Members Get
Full Access!
Get off the sidelines and take action in real estate investing with BiggerPockets Pro. Our comprehensive suite of tools and resources minimize mistakes, support informed decisions, and propel you to success.
Advanced networking features
Market and Deal Finder tools
Property analysis calculators
Landlord Command Center
ANNUAL Save 16%
$32.50 /mo
$390 billed annualy
MONTHLY
$39 /mo
billed monthly
7 day free trial. Cancel anytime
×
Try Pro Features for Free
Start your 7 day free trial. Pick markets, find deals, analyze and manage properties.
All Forum Categories
All Forum Categories
Followed Discussions
Followed Categories
Followed People
Followed Locations
Market News & Data
General Info
Real Estate Strategies
Landlording & Rental Properties
Real Estate Professionals
Financial, Tax, & Legal
Real Estate Classifieds
Reviews & Feedback

All Forum Posts by: Amie D.

Amie D. has started 53 posts and replied 342 times.

Post: Tenants refusing to allow property showings

Amie D.Posted
  • SFR Investor
  • South Bend, IN
  • Posts 342
  • Votes 56
Originally posted by @Charles Kao:

Amie D. I would just give them 30 days notice. If they want to complain about stress then they will know what stress is then. In my experience if tenants are not happy then place will not show well which will cost you more than a months rent so may as well just give them notice. The longer the property sits on market the less likely you get top dollar. We almost aways remove tenants and we also try to do an open house. I would consider buying them lunch to be gone for 3-4 hours to get showings through. Sure you can play hardball and try to keep the security deposit but its not likely you can renovate an entire place off of it.

 Haha @Carles Kao, well, we could have given them 30 day's notice but at that point they would be out in less than 30 day's so it would have really not done anything. At this point since they will be moving out in two weeks I am just going to use it as a learning experience, write a clause in the next lease and move on. Another investor who has a property nearby just told me his rented in three days, as far as I know that area has always been easy to rent, so I'm hoping that will still hold true, because I agree the longer the property is on the market the harder it is to rent. It looks like the renters were hiding an unauthorized pet and some damages so they will probably lose their deposit over whatever they were trying to keep secret anyway. 

Post: Tenants refusing to allow property showings

Amie D.Posted
  • SFR Investor
  • South Bend, IN
  • Posts 342
  • Votes 56
Originally posted by @Sam Shueh:

Respect their rights and have home in order before showing. The renters all expect top condition and will ask for significant discount if not meeting their high standards.

 Hi @Sam Shueh! I've always done it the way I've proceeded and haven't had issues with anyone outside of these tenants, nor had to offer discounts on rent. Sounds like you are in a tough market!

Post: Tenants refusing to allow property showings

Amie D.Posted
  • SFR Investor
  • South Bend, IN
  • Posts 342
  • Votes 56
Originally posted by @Joe Splitrock:

@Amie D. security deposit with holding is allowable for only certain things by most state laws. I am not an attorney, but I am also not sure your other sources are attorneys either. Assuming the property is in Indiana, this is what your law states:

IC 32-31-3-13 Use of deposits Sec. 13. A security deposit may be used only for the following purposes: 

(1) To reimburse the landlord for actual damages to the rental unit or any ancillary facility that are not the result of ordinary wear and tear. 

(2) To pay the landlord for: 

(A) all rent in arrearage under the rental agreement; and 

(B) rent due for premature termination of the rental agreement by the tenant. 

(3) To pay for the last payment period of a residential rental agreement if a written agreement between the landlord and the tenant stipulates that the security deposit will serve as the last payment of rent due. 

(4) To reimburse the landlord for utility or sewer charges paid by the landlord that are: 

(A) the obligation of the tenant under the rental agreement; and 

(B) unpaid by the tenant

 @Joe Splitrock, thanks for looking up legal codes, for whatever reason you have done so. I own property in multiple states; this one is not in Indiana. I already outlined my course of action, but would consult my legal representation if I were to proceed in court, versus sourcing the internet in any case. Cheers!

Post: Tenants refusing to allow property showings

Amie D.Posted
  • SFR Investor
  • South Bend, IN
  • Posts 342
  • Votes 56
Originally posted by @Nicole A.:

@Amie D. @David Moore To clarify, I only disagree with showing the unit before it's vacant. I did not say it was wrong.

What I said was "wrong" was Amie's statement:

 "in my view they "were" long term tenants - but are no longer as they are now moving out."

Saying that someone is no longer their long-term tenants as they are now moving out is indeed wrong. That kind of opinion--or thinking--can get a landlord into legal trouble if they act upon such opinion.

They are still my tenants, but tenants who have given notice and are moving out in two weeks are no longer "long-term" in my view. If I was trying to show the property for sale, and the current tenants were staying for the new owner, to me they would still be "long-term" tenants. We apparently differ on semantics, but that would not get me in legal trouble. 

Post: Tenants refusing to allow property showings

Amie D.Posted
  • SFR Investor
  • South Bend, IN
  • Posts 342
  • Votes 56
Originally posted by @David Moore:

@Amie D.

First, I've read through most of your posts, and to me, you sound like you know quite a bit about real estate.  I also will adopt the excellent suggestion of the $75.00 fee for not doing a showing.  I disagree completely with @Nicole A., on showing the unit while still occupied.  The best tenants you can get are ones that plan ahead, have a checking account, at least ok credit, etc.  But a planner, someone who is looking for a place and can coordinate it two months out is a good tenant to get.  

You are not wrong showing it.  But I have a couple suggestions for you.  First, why not do this in South Bend?  Been through it, you've got a major university in town, and it's a nice town.  You even have a Costco, though getting there was a hassle.  To me, I think you've got this...get rid of the PM, and do this yourself.  Manage it yourself.  Instead of a PM, find a realtor in Kentucky who will show it.  Give them one month or 1/2 month rent to find your tenant.  Many realtors have an existing list of potential tenants who are already vetted.  This is how I fill.  When your realtor shows the property, assure them your team will make the place rent ready.  Ask the realtor to set this up.  

Collect the monthly rent through Cozy.  Build relationships in Kentucky, especially with a good realtor, who owns rental property themselves.  I have four properties 100 miles away, and I fill vacancies through a realtor.  Works very well. 

 Haha @David thanks for your comments. Yes, I could have a realtor show the property for a fee, and manage it myself. However I've found the more properties you start to own, I appreciate having the PM's take care of the smaller things especially when I'm far away. I did try to do the distant management thing many years ago and it wasn't working out that great. I also like to have local feet on the ground so they can check on the property easily if needed as well as be aware of changing market conditions. I also liked when I could finally shut off my cell phone a night, ha. 

South Bend is OK but I plan on moving. But I agree it's not out of the question as property is still very inexpensive there. But frankly I want to move more into commercial apartment/office/retail rental eventually. I'm completing an MBA in part to assist with my RE company, business and future investments. I will be done with that soon and then can refocus my efforts.   

Post: Tenants refusing to allow property showings

Amie D.Posted
  • SFR Investor
  • South Bend, IN
  • Posts 342
  • Votes 56
Originally posted by @Joe Splitrock:

@Amie D. where did you get the idea that violating a lease results in forfeiting your deposit? Does your lease state that? Did you consult an attorney to see if that is even legal in your state? Do you really believe that if you with hold their entire deposit and it goes to court, that you will win?

Maybe the property manager is just being realistic. You can't force people to do something. If I was a PM, I wouldn't barge into a property after being told not to enter. That is illegal entry, even if you post notice once they tell you "do not enter", it becomes illegal. Asking your PM to break the law and force his way in is unreasonable. You can take them to court for lease violation and try to evict them, but at this point that is probably not the best decision. 

I would tell the property manager to give them written notice of lease violation. Tell the tenant this will effect your ability to give them a good rental reference in the future. Maybe they are buying a home and don't care, but they should care. Something unexpected could happen in life that causes one or both of them to need to rent. Losing a reference for someplace they lived five years would be a big problem for them. Have the PM make it clear that it is understood the property will be messy since they are moving. The PM will accompany the perspective tenants and they will do the walk through in less than 10 minutes. The point is, you want them to leave on good terms and you want access to work on rerenting. It is a mutual respect issue. 

Personally, with a pregnant lady and it being two weeks away, I would just wait. Take it as a learning experience. Add the statement to your lease and just move on. Taking their money is illegal, so if you chose to do that, be ready to go to court.

@Joe Splitrock thanks for the comments, but the idea of them losing their deposit for breach of contract/violating the lease terms as well as countering state law - which states they must allow showings with proper notice (as is also outlined by the lease) and during reasonable hours - was suggested by others who I spoke with who own rental property local to the area in which that property stands. 

I have already stated that I am going to just move forward by talking to the property manager as an addendum to the lease for the fees/penalty as to blocking showings for future tenants. And yes, the lease does outline various scenarios in which the tenants would lose their deposit. 

Certainly, consulting with a lawyer is an option that I have, but as this situation has only gone on for a short time and was new to me, I have not. I do not know if I went to court if I would win - no one knows that until it happens. Is this causing me financial damages because the PMs are getting requests to show the property over the course of a month and can't? I believe that could be proven to be a yes. But maybe your question was rhetorical. You stated that "Asking your PM to break the law and force his way in is unreasonable", that may be, but I'm not sure where I said I was going to do that.  

I have talked to them about noting in their file that they had violated the lease as such for future references. They are planning on buying a house but at the same time I thought it was fair for future landlords to be aware, just in case. 

As I posted I just found out they have had an unapproved pet at the residence and the PM also told me the residents "suggested" there are also unreported damages/repairs as well, so as I suspected this doesn't appear to be a case of simple inconvenience to the tenant versus having things to hide. Therefore I doubt it will be just me "taking their money," which is something I wouldn't do without cause to begin with anyway. 

Post: Tenants refusing to allow property showings

Amie D.Posted
  • SFR Investor
  • South Bend, IN
  • Posts 342
  • Votes 56
Originally posted by @Ned J.:

Bottom-line is that you need to deal with the situation that is in front of you now.....and then change your plan as you want for the future.

Its almost move out time anyway....so getting heavy handed wont really change much. If they have been good easy to manage tenants for 5 years, chalk it up to a success and move on....no need to make a huge drama out of it....not worth making it a battle.....

This is what I would do...... INSIST that the PM do a "current condition" type of inspection ASAP....so you have a good idea on what will need to be done as soon as they move out. Based on that, get those services scheduled to occur as soon as the tenant is gone. Let them move out.....you can start to show it as soon as its vacant.....or get the services done and then show it in prime condition...up to you. If you plan correctly, the down time will be minimal..... the $$ lost wont be worth the drama of trying to shove the showings down the tenants throat.....pick your battles....

Then you decide if you want to get a new PM....and add the fee to your new leases for tenant refusal to show.....make sure you follow your state laws

Yeah thanks, basically I'm just going to take this as a learning experience moving forward - as they say experience tends to be the best teacher, and there's always something new to learn. It was helpful seeing what other types of clauses/fees people put into their leases due to this condition so I will at a minimum be adding that to future leases. I am also interviewing another property manager today and will see his take on situations like this as well as the standard clauses. 

Every manager has their own style - doesn't necessarily make them a bad manager (though many other things do, ha). To be fair the current managers normally give noncompliant tenants a 30-day move out notice, basically evicting them for not conforming to the terms of the lease should this happen, but in this case they were already going to move out in 30-days so doing that basically would do nothing. 

I'm going to clarify their plans on the condition inspection, my preferred plan would be to proceed as you had stated, so I want to make sure we're on the same page moving forward at least. 

Post: Tenants refusing to allow property showings

Amie D.Posted
  • SFR Investor
  • South Bend, IN
  • Posts 342
  • Votes 56
Originally posted by @Isaac Barrow:
That can be a major hassle. We always post NOE (Notice of Entry), even when they appear willing.

 Great suggestion - thanks ! 

Post: Tenants refusing to allow property showings

Amie D.Posted
  • SFR Investor
  • South Bend, IN
  • Posts 342
  • Votes 56
Originally posted by @Nicole A.:

@Amie D. I think you missed what I was actually pointing out. And to be a little blunt, your view is wrong. Until those tenants actually move-out, they are indeed still your tenants. Just because someone gives notice that they're vacating doesn't mean you suddenly treat them otherwise. They are still a tenant and a customer of your business.

The point is that you should not expect to show a unit and get a signed lease before the current tenant has even moved out. You are setting yourself up for a lot of headaches doing that. Going about things this way increases the likelihood of headaches (as I described in my first post).

However, it sounds like you are convinced that your PM should be showing a unit while still occupied despite a few seasoned investors/landlords suggesting otherwise.

Did you not factor vacancy into your analysis before purchasing this property?

 @Nicole A. I am not claiming to be an expert but I have rented property since 1997. It is fine if you think my view is wrong, everyone has a right to their own opinion. Yes, they are still my tenants - but as such I would expect my tenants to follow the terms of the lease that they signed. I am not treating them "otherwise" aka writing one thing in a lease and then acting otherwise. 

You do not show properties before your current tenant has moved out. That is fine and I'm glad you have had a good experience doing that. Obviously, I and others choose to do things otherwise, and my current PM does that with their properties as well, except for this current tenant. I have not had any issues doing that over the years. I'm sorry that your experience has shown otherwise, but rather than saying your method is wrong because it's different than others, I'll just say that I'm glad you have found a method that works for you.

Thanks for your inquiry as to my analysis on a property I have now owned for over ten years that is already paid off, so yes vacancy is always figured into the mix, however obviously as a business owner it is better to keep vacancy rates lower when possible. 

Post: Tenants refusing to allow property showings

Amie D.Posted
  • SFR Investor
  • South Bend, IN
  • Posts 342
  • Votes 56

Well, looks like one reason they may not want showings is that they have had an extra (unapproved and without paying pet rent etc) pet there. Just had a chat with the neighbor over any changes that may have been going on at that rental house...