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All Forum Posts by: Collin Hays

Collin Hays has started 119 posts and replied 2501 times.

Post: Programmable thermostats = financial suicide

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,537
  • Votes 3,538

I personally own 5 cabins, all with the set-your-own temp.  Thousands of nights rented, never a weird electric or propane bill.  

We did have a guest leave a water hose on - that was good for 30,000 gallons into the river.  Helped the levels at Douglas Lake though.  😂

Post: Home Inspector, Cleaners, Handyperson

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,537
  • Votes 3,538

This question gets asked about every 73.2 hours.  Facebook groups.

Post: Programmable thermostats = financial suicide

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,537
  • Votes 3,538

We are currently dealing with two homeowners that insist on saving a few dollars on utilities by putting upper and lower limits on the thermostat. They are getting blistered with poor reviews, and future guests are calling in to cancel because of the reviews.  Penny wise, pound foolish.

Just. Don't.  

Post: Considering Selling 2 Bedroom Cabin Gatlinburg

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,537
  • Votes 3,538
Quote from @Mike H.:
..

There are many 1200 square foot cabins in Gatlinburg that are easily worth $1 million or more and will sell accordingly, regardless of what an investor thinks, or what it appraises for.

Appraisals are their own world, and really only relevant when the deal depends on it - bank financing. I've bought all of my properties in TN for cash, without an appraisal, except for my first one. 

Post: About Direct Bookings - Hospitable's Direct Premium

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,537
  • Votes 3,538
Quote from @Krishnan Iyer:
Quote from @Collin Hays:

For one or two properties, I recommend VacationRentalDesk.com.  VRD sets up your own direct website and allows you to sync your calendar with the major platforms.  

Collin, Wanted to follow-up - for your direct booking website, do you have damage protection (something like AirCover from Airbnb?), what do you use for payment processing? I am guessing you remit your county/city taxes yourself? what is your vetting process for guests - do you use a 3rd party software? I am just starting off on Direct booking and had these questions. Thank you.

 We do not charge a damage deposit unless then owner insists on it. We have one that does, and it costs her many bookings. That is strictly up to you. But just realize, trying to plan for contents damage through deposits may cost you thousands per year in lost bookings. It's never been a good tradeoff for us.  A certain amount of damage, wear, and tear is just the cost of doing business. I had a guest ruin a sofa two weeks ago.  It was 5 years old already. Paid $1200 for a new one including delivery and haul off.  Just paid it and moved on.  The cabin produces $50K a year in rents.  These things happen, and declaring war every time it does will drive you crazy.  I budget 15% of my rents a year for repairs and maintenance.  This year I'm running well below that as of now, but you never know what this stay brings!

We handle payment processing internally, as we are integrated with VRBO.  They allow us to use our own payment processing.

We remit all taxes on behalf of homeowners.

We do not "vet" guests - there is no viable way to do so, other than background checks. And then you have to have rules on that. Are you going to refused convicted felons?  1st, 2nd, and 3rd degree?  DWIs?  Misdemeanors?  Does that include anyone in the party?  Opens up a big can of worms.  

Most people are not renting an expensive home to cause problems.

Post: Where to start

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,537
  • Votes 3,538
Quote from @Todd Rector:

Hello, I'm wondering if anyone can give me some insite on purchasing a STR in Maui?


I would look at realtors in Maui. I am sure that there are many there who specialize in short term rentals.  

Post: About Direct Bookings - Hospitable's Direct Premium

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,537
  • Votes 3,538

For one or two properties, I recommend VacationRentalDesk.com.  VRD sets up your own direct website and allows you to sync your calendar with the major platforms.  

Post: Interesting article about an A frame

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,537
  • Votes 3,538
Quote from @Mike H.:
Quote from @Collin Hays:

A frames have always been a guest favorite in the Smokies. I'd love to own one.


 Just curious.  But what would you say the estimated premium might be on an aframe in sevierville/gatlinburg? 

i.e. Lets say the typical gross rent for a 1 bedroom cabin is 50k to 58k. What do you think a 1 bedroom aframe cabin might be estimated at?
Or a 2 bed cabin estimated to bring in 60k to 70k.  What do you think a 2 bedroom aframe cabin might be estimated at?

And do you think that it has to be a full aframe where the roof line goes down almost to the ground? Or could it be a partial aframe where the outside walls are maybe 4 feet high and the roofline goes down there and maybe extends over the walls so it appears to be more of a true aframe?

Lastly, what if the main level still had 8 foot ceilings all the way around instead of angled walls by using dead space there on the outsides?  Would that take away from the aframe appeal? Or is the value of the aframe literally the appeal of the exterior pics?

I don't know that an A-frame is necessarily going to outperform a typical cabin, but it is certainly going to have its nice of guests. The "look" is what appeals to guests, because the A-frame represents the quintessential cabin in many peoples' minds.

I have an authentic log cabin on a river near downtown Gatlinburg. Does it outperform stick-built properties down the street?  I doubt it. But it doesn't have any trouble staying occupied, either, and I really wanted a real log cabin.

Post: Crazy neighbor put up this barrier

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,537
  • Votes 3,538

Yes, that's an eyesore to be sure. If you plant trees/shrubs, you could be waiting a long time for coverage.  What about a tall privacy fence with cedar planks?  Not the best look, but it's a lot better than what guests will be looking at otherwise. May not be cost effective though.

Post: Just starting with a vintage camper

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,537
  • Votes 3,538
Quote from @Eric Reinmann:

Brand new here! Acquired a vintage 1957 240 sq ft Landcraft Chicago camper included in the purchase of my second house. It is beautiful and has a very short AirBnB history that showed some success. Any advice? Do I pursue keeping as short term rental even though I'm more focused on long term rentals right now? Is there a community here that specializes in these and would be interested in buying or trading in?


 This idea has always been intriguing to me. Vacationers are seeking all sorts of different experiences. If it has an Airbnb history, that means it is an experience someone is seeking. I'd stick with it!