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All Forum Posts by: Collin Hays

Collin Hays has started 119 posts and replied 2497 times.

Post: how you protect your house in short term rental?

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,533
  • Votes 3,525

I have owned vacation rentals since 2005 and had many thousands of guests. I don't recall when I have had anything trashed.

Post: Quick Survey for Short Term Rental hosts

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,533
  • Votes 3,525

This is a solicitation for a business. It needs to be in the classifieds.

Post: Underwriting STR vacation rentals? Best software or excel template you can share?

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,533
  • Votes 3,525

We have a couple of clients that are deep underwater with their purchase, because they relied on what a realtor told them or what AirDNA told them. AirDNA is about as reliable as CarFax when you are buying a used car. In other words, there is a lot of information missing.

You will have to get your hands dirty and do your own research to cover your rear end. That means lots of taking notes on like properties on VRBO and Airbnb.  

Good luck!

Post: Short Term Rental Issues with Property Management and General Consensus

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,533
  • Votes 3,525

I am a property manager, so I will give you the other side of the coin.

Self-management is always the most profitable way to go, if you have TIE.  Time, Interest, and Energy. But if you are missing any of these, self-management will cost you instead of save you. 

There are a lot of things that I can do in my life on my own and save a bundle of cash. Mow my own lawn, launder and iron my dress shirts, repaint the kitchen cabinets, change my oil, make my own pizza. Heck, if I really want to save some cash, I might even attempt to do my own car repairs and body work, or even build a fence for my backyard.  With each of these, we do some mental gymnastics on what our time is worth.  

We also tend to spend our time doing things we enjoy, or prefer DIY. I kind of like changing my own oil. It's fun. My next-door neighbor, he's more of a lawn and garden guy, couldn't care less about changing his own oil. And me, I hate doing lawn and garden stuff.  I also don't like to bathe and groom the dogs, give myself a haircut, or chop wood for my fireplace. I am happy to pay other people to do these things.

We don't try to convince our clients into allowing us to manage their properties. In fact, we try to talk them out of it to ensure it is going to be a good working relationship. Most are working professionals - physicians, lawyers, real estate brokers, executives, and so on. They hire us because they value their time and don't want to give more of it away, or complicate their lives. Most would rather watch paint dry than manage a rental.  

Our biggest frustration with clients is the ones that want to co-manage alongside us. I just fired a client last week - a prominent businessman with a wonderful cabin. But he wanted to second guess everything we did.  The rates, repairs, brand of the new coffee pot, you name it. I told him he's better of self-managing because he obviously has TIE.  No hard feelings, but we just couldn't continue with it anymore. He was driving my team crazy.

So to your question, whether or not a property manager is worth it, the answer is different with every investor. What matters is your personal situation.  

Post: STRs in residential areas: Another viewpoint

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,533
  • Votes 3,525

It seems there is a fair amount of angst against municipalities and other local governments due to their often-hawkish treatment of short-term rentals. They are the bad guys for banning STRs or severely limiting them.  

This week, I had breakfast with an old friend of mine who is a detective at the local police department. He works in a department that investigates houses in the city that appear to be distributing drugs, sponsoring prostitution, or human trafficking. As it turns out, he said many of these houses are "airbnbs". I asked him if it would make his job easier if the city banned these, and he said "absolutely, but no one is going to do that."   

I am not so sure.  Regardless, we as investors view our rentals with a hearty dose of naivety, or perhaps indifference:  Just nice places for good people to overnight or attend a family reunion. But in areas that are clearly intended for residential, these rentals also present an optimum place for criminals to set up shop in relative anonymity to do their thing: Smack in the middle of a quiet neighborhood.  

Post: In the Smokies, size matters

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,533
  • Votes 3,525

For whatever reason, "big" has been an irresistible lure in the Smokies. I spoke with a potential investor a few weeks ago who wouldn't hear anything but spending at least $1 million for a cabin. Everyone seems to be caught up in the aura of "McMansion" cabins. Even through the busiest years, our experience has been that large cabins do not provide the same ROI as small cabins. There is more wear and tear, there is much more that can malfunction, and they often require two families to afford.

Post: STR Technologyy Stack

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,533
  • Votes 3,525

Technology Stack.  I like it. I'm going to try that out on someone today.

Post: String lights in master bedroom?

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,533
  • Votes 3,525

I would opt for a coin-operated massaging bed first, then progress on to the lights for your next capital project. 

Post: Buying high end STR and after a few years what to do?

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,533
  • Votes 3,525
Quote from @Bruce Woodruff:

Why not just sell and take your appreciation profit....?


 or loss?  RE is sinking right now.

Post: Finding cleaning team for STR

Collin Hays
#2 Short-Term & Vacation Rental Discussions Contributor
Posted
  • Property Manager
  • Gatlinburg, TN
  • Posts 2,533
  • Votes 3,525

This question comes up about every 10 days. Local Facebook groups are the ticket.