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All Forum Posts by: Courtney Urbanek

Courtney Urbanek has started 0 posts and replied 30 times.

Post: Best Insurance Companies for Investement Properties

Courtney Urbanek
Posted
  • Specialist
  • Kansas City, MO
  • Posts 35
  • Votes 7

Hi Deb! We have a short article that may help in understanding the differences between Replacement Cost and Actual Cash Value - https://nreig.com/replacement-.... Hope this helps!

Post: Insurance for rental property portfolio in NE Ohio

Courtney Urbanek
Posted
  • Specialist
  • Kansas City, MO
  • Posts 35
  • Votes 7
Quote from @Justin Igoe:

Courtney,

At least 3 separate times within the last year NREIG deposited my escrow checks in the thousands of dollars into inactive accounts that were hidden from me. Thousands of dollars of my money hidden from me that I didn't even know I had because it's not shown anywhere on monthly statements. 3 times in a row is no coincidence. 

I sensed that money was disappearing so I spent many hours reviewing my mortgage escrow accounts and HUD statements etc and saw that thousands of dollars were missing/disappearing! If I didn't do this deep dive into my mortgage escrows, HUDs etc I would've never known and they would've kept my money forever!!

I reiterate that not once did NREIG notify me that I had thousands of dollars hidden for over a year in inactive accounts. I had to catch them before they even acknowledged it. Once I caught them they just say ok we'll refund you, with no apology or accountability, like it's no big deal. Not only that but they continued to deposit my escrow checks into these same inactive accounts. If an account is inactive how is it even possible to deposit checks into it??!!!  

Nobody there at NREIG seems to care at all. Courtney's reply here is the most concern anyone at NREIG has shown regarding their disgraceful conduct.

We take managing client funds seriously, and maintaining the trust of our clients is incredibly important. I want to again apologize for your experience and can assure you that I will be sharing this with the team so these types of errors can be avoided in the future.

Post: Insurance for rental property portfolio in NE Ohio

Courtney Urbanek
Posted
  • Specialist
  • Kansas City, MO
  • Posts 35
  • Votes 7

Post: Insurance for rental property portfolio in NE Ohio

Courtney Urbanek
Posted
  • Specialist
  • Kansas City, MO
  • Posts 35
  • Votes 7
Quote from @Justin Igoe:

NREIG is the worst. Absolutely horrible. I'll make a detailed post at some point but don't have the time right now.


Justin, we apologize your experience with us hasn't been the greatest. We never want our clients to feel this way. I have sent you a connection request to see if there is something we can do to resolve any issues.

Post: Looking for insurance agent / company in St Louis

Courtney Urbanek
Posted
  • Specialist
  • Kansas City, MO
  • Posts 35
  • Votes 7

Hey Todd, You'll definitely want to look into National Real Estate Insurance Group! https://nreig.com/

Post: Landlord Insurance tips

Courtney Urbanek
Posted
  • Specialist
  • Kansas City, MO
  • Posts 35
  • Votes 7

Hi James!

Definitely take a look at National Real Estate Insurance Group! https://nreig.com/

Post: NREIG (National Real Estate Insurance Group) Warning!

Courtney Urbanek
Posted
  • Specialist
  • Kansas City, MO
  • Posts 35
  • Votes 7

Sayn, we apologize for the inconvenience. We would like to work with you to find a solution. I’ll be sending you an invitation to connect, including an email for you to contact to get this issue resolved.

Post: Need insurance on home after buying house from auction occupied

Courtney Urbanek
Posted
  • Specialist
  • Kansas City, MO
  • Posts 35
  • Votes 7

Chase, we apologize for the inconvenience. This is likely due to an unknown wiring type in the home, and we are temporarily unable to write coverage where the wiring is not known. We are working on a solution and appreciate your patience.

Post: insurance providers for apartment buildings (for landlords)

Courtney Urbanek
Posted
  • Specialist
  • Kansas City, MO
  • Posts 35
  • Votes 7

Hi Thuy! You may want to check out Sandstone https://sandstoneinsurance.com...

Post: Denied claim by NREIG

Courtney Urbanek
Posted
  • Specialist
  • Kansas City, MO
  • Posts 35
  • Votes 7

Anthony, we apologize for the inconvenience. As your agent, we can neither approve nor deny claims. Rest assured, the NREIG team has the carrier reviewing the claim and is working hard to make this right for you. We will stay in touch!