All Forum Posts by: Jedd Braunwarth

Hi guys, just want to give an update on True Submeter as I know many have said the pain point was the phone support. We have recently hired and trained two new employees, Carly and Nick, that will now also be helping myself and Derek with customer service. Derek will still be doing most of the quoting. We know the phone support was lacking and from a time management standpoint due to growth pushed most people to email. We still encourage email as we can send an initial email info packet that answers new inquiries common questions (this was the most time consuming taking the time on the phone as everyone has the same handful of questions), it also gives us a tracking system. But now we have more bodies to help with email and phone. We appreciate the support from all of you through any growing pains and striving to do better. We took the next step and hope we can keep getting better in all areas. You should be hearing our advertisement on the March 14 upcoming BP podcast. @Nick M., @Paul Kuhn, @Zander Kempf

@Paul Kuhn thanks for the comments on the service. Much appreciated. Wanted to touch base on the service for two things, please email me direct if you need in the future and I will help myself and we can always schedule a call too in person. I agree our customer service, especially for new clients, can always improve. We are a small team and have literally been growing rapidly and trying to keep up with current clients needs and new orders (good problem as a company but bad to have that personal touch). Potential customers all have the same initial questions so as much as phone calls to answer these questions is ideal method for many it saves lots of time to send out an info packet email that answers most initial questions and then schedule a call for. You are already a customer so please reach out direct to me if you are not getting through to Derek or Carly, who are our inside sales team. Hope we can improve in the future for you and others as we continue to hire even in this pandemic and work to keep up. Take care!

@Adam Hutchison we are open! I see you emailed us on 6/30/2020 and Derek with our sales team responded on 7/1/2020 at 6:00 p.m. CST. Let us know if you do not see the response. He sent you our info packet that helps answer many questions. We have orders for over 2,100 meters at the moment so things are bit slower on responses than usual as we are putting all efforts into existing customers and fulfilling orders on time. 

@Oren Kachel I get all of my appliances from Archer Appliance in Adel, IA. They deliver and remove the old if needed too.

@Justin Juhan At this time none of them do. I have talked to Buildium, yardi, appfolio, tenatcloud and they all have capability to do it but require licenses to "connect" to them. One of the above was $25k per year just to have their permission to connect to the API but we would still have to write the code and do the work. I am not sure what submeter system you are using but there are some options to use PayPal or others as online rent payment. It obviously does not link direct to your property management software. Or have the automated invoice sent to the tenant with verbiage directing them to pay how they do rent. I have quite a few doing that with TenantCloud.

@Justin Juhan They do not and did not have interest in spending resources to develop at this time. I have had some lengthy conversations with them about this and submetering.

@Brian R. If you are looking for a company that also does stocks and bonds in addition to supporting real estate contact Creative Planning. My long time friend helps run the MN location. They can help do estate planning, life insurance, etc. all in house saving tons of money. They support RE investing as that is where the majority of my investments are and they have helped plan on where I am at now and what else I need and that includes RE goals. I can send you my friends direct contact if you want to reach out. Creativeplanning.com 

@Vibhu Arya, the costs will vary pretty widely depending on the layout of the property and if the plumbing is separated to each unit or not. Then it comes down to what features are you, as the landlord, looking for. Do you want to go to the property and get a meter reading each month and calculate the bill manually, pay someone else to do that or do you want it completely automated? Do you want a local company to do the submetering or can they be located anywhere? 

@Melissa Murphy we sponsored the podcast, True Submeter. Let us know if you have any questions still on submetering. Thanks!

@Dave Van Horn hope all is well! Wanted to reach out as nobody has responded to you in the couple of days. I can certainly answer any questions you have in regards to submetering. The submetering company on the podcast was most likely True Submeter, we sponsored show #301. Let me know what questions you have or shoot me a private message and I can help that way too.