Incompetency and Mismanagement by NREIG Insurance
I
am writing to express my deep frustration and disappointment regarding
the recent incompetence and mismanagement displayed by NREIG Insurance. We
have been a loyal customer of NREIG for quite some time, but the events
that have transpired in the past few months have left me extremely
dissatisfied with their service.
To provide some context, we
recently discovered that NREIG had unilaterally cancelled the insurance
policies for three of our properties, all of which were in escrow.
Unbelievably, we were not notified about these cancellations, and it was
only when the banks contacted us that we became aware of the situation.
Naturally, I immediately contacted NREIG to seek clarification and
resolution.
Shockingly, the response I received from NREIG was
merely an admission of their own negligence. They revealed that the bank
had paid for the policies, yet they failed to bill the bank the
difference since they upped our insurance rates without notifying us, and
neglected to inform us of the cancellations. Despite my repeated
attempts to seek a resolution and clarification from NREIG, their
representatives assured me that the issue was being handled, only to
leave it unresolved and unaddressed.
Now, to my utter disbelief
and frustration, the bank has informed me that we are responsible for the
lack of coverage during this entire period. It is incomprehensible that I
have been left exposed and vulnerable without insurance coverage from
December 18, 2023, to the present date, February 6, 2024 - a lapse of
almost two months. This level of professional negligence and disregard
for customer wellbeing is utterly unacceptable.
Moreover, I find
it deeply troubling that the person at NREIG who is supposedly in charge
of my account, Devin, has not once reached out to me despite numerous
voicemails and email notifications. This lack of communication further
exemplifies the apparent disregard for customer service and
accountability within the company.
Now today they're
explaining that they can back date the coverage to January 1st 2024.
This is ridiculous how they can just up the price of the insurance &
not notify anyone. I will say this is as of the past year or so that we
have had problems with them. Before then it was all aces, not sure if
they are under new ownership or what it is however I can say their
service has gone downhill as of the past year. Originally I had a
business credit card on file and come to find out they were 2 of the
properties which had the insurance and taxes in escrow we were still
being charged for. After addressing that issue in the beginning of last
year (and not getting compensated for them double dipping) now we have this fiasco to deal with.
