All Forum Posts by: Nathan Vandermost
Nathan Vandermost has started 3 posts and replied 11 times.
Post: Tenant Application Process?
- Posts 11
- Votes 2
@Rick Albert @Richard F. @Eliott Elias
Thanks for your replies. Much appreciated.
Post: Tenant Application Process?
- Posts 11
- Votes 2
Curious on the general tenant application process for residential properties? Do you use software? If so, which ones? Do you require a background check? Do you require a credit check? If a prospective client wants to see a property, do you schedule a showing and then if they are interested, ask them to fill out an application? Then run a background / credit check? Curious on the interest of an automated application process via text?
Quote from @Randy Rodenhouse:
I have used answering servicing for real estate investing but not for property management in particular. I have use both Patlive and VoiceConnect and both are pretty good.
@Randy Rodenhouse, thanks for your feedback.
Greetings! Trying to gauge the popularity around call answering services for property managers? Do you use call answering services? Are they helpful? If not, why not? Any other feedback around call answering would be helpful. Thanks
Post: Any recommendations for how to track the real estate market?
- Posts 11
- Votes 2
@Mike U., Good question. There are many ways to approach this but I prefer to rely on housing data to better understand a housing market, rather then someones opinion. There are many resources that you can refer to but one example is Redfin's housing data. https://www.redfin.com/news/da...
Scroll down the page until you see a graph and enter the city or county that you want data for. Following, housing data for that region will populate and allow you to see historical data for the past 3 years. 2020 - Present. You can see new listings, pending sales, homes sold, median sale price and much more.
This is a great resource to start off with and get you going. I hope it is helpful.
Post: Maintenance Requests Process?
- Posts 11
- Votes 2
Quote from @Scott Mac:
Take a look at how this top industry vendor does it.
It may gave you a more focused approach.
Thank you
Post: Maintenance Requests Process?
- Posts 11
- Votes 2
Quote from @Nathan Gesner:
I've been on the forum for 13 years and this is the first time I recall seeing three Nathan's in the same thread. Is the world ending?
Haha, I was thinking the same thing! What a coincidence!
Post: Maintenance Requests Process?
- Posts 11
- Votes 2
Quote from @Nathan Murith:
@Nathan Vandermost, welcome to BiggerPockets! +1 to what Nathan G said. A bit more info would be helpful.
In any case without much context, I would recommend using software for your property management which includes support for the maintenance process.
There are main good free and cheap options out there is you are getting started. A lot of them handle maintenance as part of their offering. This is a good resource and reviews of some options: https://everyreitool.com/blog/...
As well as this section of the same resource that has all the options available: https://everyreitool.com/categ...
If you are looking for just the minatenance request part of the process, maybe what you need is work order software.
Nathan, thanks for your suggestions. Very helpful.
Post: Maintenance Requests Process?
- Posts 11
- Votes 2
Quote from @Nathan Gesner:
Quote from @Nathan Vandermost:
Hello, I am working on a project and I am curious what is common practice to deal with maintenance requests from tenants? Do you have tenants enter the request via software? (If so, which one?) Do you accept calls? Texts? Emails? What is your workflow to handle these requests? Any feedback would be appreciated.
It would help if your question were more specific. Do you have a team of people managing these units, or is it just you? Do you have three rentals or 300? Are you doing the work in-house or do you hire independent contractors?
Nathan, thanks for your comments. Much appreciated. I posted the question as I am gathering information from property managers to better understand their workflow and how different property managers handle this. Thank you
Post: Maintenance Requests Process?
- Posts 11
- Votes 2
@Richard F. Thank you for your in-depth reply. Much appreciated. With the work-flow that you outlined, do you have a system to monitor the states of maintenance requests so that you know what you or other people on your team need to focus on? An example would be a ticketing system. Do you use software, excel, property management software or other ticketing system to manage these steps? Thank you