All Forum Posts by: Sarah Rosko
Sarah Rosko has started 3 posts and replied 45 times.
Post: Handling Delayed Move-In Complaints

- Property Manager
- Indianapolis, IN
- Posts 45
- Votes 24
Quote from @Julia Lyrberg:
Hi Sarah! It’s a good idea to have a set timeframe for reporting issues—many landlords give tenants 48-72 hours after move-in to submit any concerns. You could use a simple move-in checklist or form for them to document any immediate issues. This way, you have everything in writing and it sets clear expectations for both parties. However, if the issue is an easy fix, I’d still go ahead and help resolve it!
Thanks for the feedback! We’ve now implemented a form for tenants to complete within 3 days of move-in, where they can note any damages or concerns they find.
Post: First time mid term rental.

- Property Manager
- Indianapolis, IN
- Posts 45
- Votes 24
Hi there! We use Furnished Finder, and it’s worked great for us. Most of our tenants are traveling nurses since our properties are located near major hospitals in Indianapolis. It’s been a reliable platform, especially for attracting mid-term renters in the medical field. Best of luck with your rental in Delaware!
Post: Mid-Term Rental Cancelation Policy - what do you do if a tenant shortens their stay?

- Property Manager
- Indianapolis, IN
- Posts 45
- Votes 24
Hi Lisa, we manage mid-term rentals in the Indianapolis area, primarily serving traveling nurses. Our lease agreements allow tenants to leave without penalty if they can provide proof of contract termination. For any other reasons for early departure, we require payment of two months’ rent as a fee.
Post: Should PM provide itemized receipts

- Property Manager
- Indianapolis, IN
- Posts 45
- Votes 24
As a property manager, we provide itemized receipts for transparency. If an issue is urgent or under $500, we handle it immediately without prior owner approval, but always keep owners informed on repairs. Regarding invoice markups, we apply a 10% markup on invoices under $1,000. A lack of itemized billing and high surcharges could be a red flag. Having a clause for transparency on repairs and fees in your contract can help prevent unexpected charges, so you may want to discuss adding this with your PM.
Post: Pet deposit, Pet Fee

- Property Manager
- Indianapolis, IN
- Posts 45
- Votes 24
We charge a non-refundable pet fee of $100 per dog and $50 per cat. For monthly pet rent, we charge $50 per dog and $25 per cat. To help assess each pet, we use a service called PetScreening, which rates pets based on various factors. This tool helps us determine if an additional deposit or rent increase is needed based on the pet’s profile.
Post: Handling Delayed Move-In Complaints

- Property Manager
- Indianapolis, IN
- Posts 45
- Votes 24
Quote from @Ron Brady:
We don't use a form. However, we always send our guests the following message after they have been in the home 3 nights: "Now that you've been in the home for a little bit, we're touching base to ensure that everything is going well. If you have any questions or concerns, please do let us know so that we may address them."
Best wishes to you.
Post: Handling Delayed Move-In Complaints

- Property Manager
- Indianapolis, IN
- Posts 45
- Votes 24
Quote from @Miguel Del Mazo:
It sounds like you are already doing move-ins perfectly with photo evidence and proper documentation. We don't use a form, but it's not a terrible idea. Referencing another recent post, there's not a great software solution that I am aware of for on-boarding a new MTR resident.
If you aren't already, I would make sure you disclose to a potential resident any relevant issues that are endemic to a unit as early as possible. For instance, if the neighboring unit has a shut-in chain-smoker, or the house has railroad tracks behind it, it is definitely better to let a lead know and lose them than to not disclose, upset them and lose them (after they leave a nasty review).
I'd agree with Jonathan that even late complaints need to be taken seriously, and barring some obvious malfeasance, I would just take the word of the resident and fix the issue. I've been burned by this once before, but it's just less stress on me with this informal policy.
Thanks for the feedback! Taking care of even late concerns definitely keeps things smooth, as you noted.
Post: MTR vs. STR

- Property Manager
- Indianapolis, IN
- Posts 45
- Votes 24
Hi there! I work for Brentwood Property Group and we manage MTRs and STRs. I see where you're coming from. MTRs tend to have lower nightly rates and deep cleans. One approach we've taken is implementing a move-in and move-out inspection (with photos) to limit wear and tear. This way the tenants will be held responsible for any damages. Our tenant base is mostly traveling healthcare professionals. These tenants tend to be reliable and respectful of the space—often more so than the varied guest pool with short-term rentals. While MTRs might not match STR revenue directly, they're more predictable with less frequent turnover, which can balance out in the long run.
Post: Handling Delayed Move-In Complaints

- Property Manager
- Indianapolis, IN
- Posts 45
- Votes 24
Thanks, Johnathan! We resolved the issues immediately, and I agree—there shouldn’t be anything for tenants to report if the unit is thoroughly prepped. I was more curious to see if anyone uses a move-in or damage report form requiring tenants to confirm they’ve reviewed the unit and accept it as-is, with no issues. While this hasn't been needed in the past, I’m considering if it could help prevent tenants from reporting problems later that they claim existed when they moved in.
Post: Handling Delayed Move-In Complaints

- Property Manager
- Indianapolis, IN
- Posts 45
- Votes 24
Hello everyone! I help manage MTR/LTR properties in Indianapolis. Recently, we had an issue where a mid-term tenant moved in and only raised concerns about the property several days after arrival. We always perform a clean and inspection, with photos, before move-ins. Do you have a set timeframe for tenants to submit any initial complaints? Additionally, do you use a form that tenants are required to complete and return within a certain number of days to document any immediate issues?