I just needed to confirm that this can be taken care of as a prorated credit at closing.

It's a software program the most insurance companies not only rely on but insist that any contractor they work with be certified on and use.

If you intend to grow your rental business, also consider accounting software.  

Request a copy of the HOA by-laws to confirm.

She has no confirmed contract.

Make sure you have a proper contract, ask for proof of their electrical license, their business insurance, and a photo of their ID to confirm who they are.I've asked contractors for a photo of their ID, and they said fine, but then I want a photo of yours.

@David WhitakerLoan scenarios can get complicated, so I'm not surprised that you're finding most software out there lacking in that regard. 

At this point it is a he said she said deal and without documents clearly telling him what to use, or to confirm the tiles before install, you may be stuck.

I have the document for the mortgage and I’ve seen both properties in person, so I can confirm that the county assessments are not out of range.What are the circumstances that would allow this type of mortgage to happen? 

I had our title insurance company take a second look and they confirmed the property is not insurable..This could potentially be cleared through the land court, but it would be a very lengthy and costly process..Our office requested that seller have a land survey performed that would result in the language in the deed being formalized and corrected so you would not run into any issues in the future.The seller is not willing to do this because the seller's title insurance company (which is one that we do not use) is stating that they will issue clean title insurance policies to you.