All Forum Posts by: Andrew Wong
Andrew Wong has started 28 posts and replied 270 times.
Post: Bay Area Furnished Rental Owners Referral Group?

- Investor
- Milpitas, CA
- Posts 278
- Votes 155
Anybody have furnished rentals in the bay area and want to form a referral group of some sorts? I often times get people inquiring about my units, but they're not a good fit either due to price or size. I'd love to be able to find a group of people to send referrals to and form a mutually beneficial partnership with.
PM me if interested. I'm located in Mountain View and Palo Alto.
Post: Accounting/Bookkeeping for your STRs - what do you do?

- Investor
- Milpitas, CA
- Posts 278
- Votes 155
I have multiple rentals.
I use QBO for the auto import, the ease to make PNL graphs and charts, and to be able to analyze what my expenses are across time, and where I can cut costs and make more money. QBO has pretty charts.
Post: What happens after STR?

- Investor
- Milpitas, CA
- Posts 278
- Votes 155
What is your target market for long term furnished rentals?
Post: Should I refinance my 2nd rental condo to payoff a Heloc?

- Investor
- Milpitas, CA
- Posts 278
- Votes 155
I think this post is in the wrong forum.
Post: Do you provide linens in your short term rentals?

- Investor
- Milpitas, CA
- Posts 278
- Votes 155
I'd be extremely disappointed if I went on vacation and it turned out there were no towels in the place I rented, wouldn't you?
Also I'm in the NY area, where is your rental?
Post: Marketplace Standards Violation: VRBO/HomeAway keeps messing up!

- Investor
- Milpitas, CA
- Posts 278
- Votes 155
@Valerie Rogers, thanks for that site. I'll need to check it out.
Post: How Often Do You Pay Your Housekeeper?

- Investor
- Milpitas, CA
- Posts 278
- Votes 155
On every booking that is done, we clean her. Our cleaner isn't on retainer or anything, so its task based.
Post: AirBnB has no central AC, summer heat. Advice on upselling?

- Investor
- Milpitas, CA
- Posts 278
- Votes 155
@Mindy Jensen, do your higher more excited reviews command a higher $/night than your competition?
Post: AirBnB has no central AC, summer heat. Advice on upselling?

- Investor
- Milpitas, CA
- Posts 278
- Votes 155
Thanks all! Definitely will just be buying AC and increasing the price of my units accordingly to the market rate of the other units that have AC. There is a bit of a disparity between units w/o AC and units w/ AC in my area.
To me, AC is a luxury. I havent had it in any of the places I've lived in. However, the main thing I learned out of here is that it's all about the customer's comfort.
I had the expectation that guests who book my place, given that AC isnt listed as an amenity, will be okay without AC. AirBnB actually took my side about my guest wanting to cancel due to there not being AC because my listing was posted accurately.
Now the question is, do I get AC units across my whole fleet, or just wait until the next hot season since it's fall now...
Post: AirBnB has no central AC, summer heat. Advice on upselling?

- Investor
- Milpitas, CA
- Posts 278
- Votes 155
@Mindy Jensen fair enough. AC is important, and STRs are all about customer satisfaction.
I gotta ask though, what WOULD you "nickel and dime" for? What would you consider something worth upselling? Or would you consider upselling things in general putting petty charges on minor services?