@Wei Jie Yang
@James Wise
1) I have never used them for property management. So I will not comment on this. However, they are a large professional company. I used a mom and pop property manager that ended up costing me many thousands in loses, not to mention I could have been sued because he failed to respond to tenant complaints and did not fulfill his legal obligations to maintain the properties and take care of repair requests, including an opening in one of the houses that was letting large rats into the home, only to have the father pulling his baby boy out of his crib because a big rat was on top of his son. Communication with this "manager" was horrible. It would take up to and including legal action threats to get an email or phone call back from him to get an explanation about where months and months of missing rent was. So I do not think that Holton-Wise would be this bad with their communication, I just don't see it happening.
Another thing about their communication: I have been a Holton-Wise customer. They sold two houses for me in "D to F" neighborhoods in the City of Cleveland, and they did so very quickly because they have the contacts and established business in the area to make it happen. They (including Mr. James Wise personally) communicated with me, when it was necessary, no more, no less. I am sure that is how they would have to run their property management business as well. Communicating with owners when it is necessary. Property management to me means, handle the property for me. Only contact me when it is necessary. Otherwise I would run the property myself. As for the reverse, they may have delays in communication because they need to have an answer for the owner before they make contact. Some questions take time to answer. So there will be a delay in communication until the answer can be given. Some questions can not be answered until the property manager goes out to the property and and makes contact with the tenant.
2) One of my houses went unoccupied for 8+ months before I liquidated it. It was in the Glenville neighborhood. Bad, bad neighborhood. Sometimes it is not the lack of trying that is the problem with renting the house. Sometimes it is just not a good fit for the majority of the renting public. High crime and illegal firearms being found in one of the houses you own is not a good sign, and will likely lead to poor financial returns for the owner = empty house for 8 months before selling it.
3) Very accurate. I have taken trips to Cleveland and I have laid eyes on almost the entire Cuyahoga County area. I have been in the bad neighborhoods and received many confused looks by locals that were asking me with their eyes" what are you doing here? I have owned houses in those neighborhoods and I can tell you that his guide is accurate, based on my experience.
4) I have no idea. I have not used them for these services.
