All Forum Posts by: Maranda Tucker

Hey Benoit! I am in the Charlotte market. I work with lots of agents and my team manages 350ish homes in the greater CLT market. Let's grab coffee? 

 Thank you for taking the time to respond! And agreed. We are working daily to improve process for scalability and a consistently exceptional experience. Unfortunately I don't have confidence in the master excel spreadsheet we are currently using (we are real old school) too keep up with the growth we are experiencing. 

 I came leadsimple, but we didn't use it for process management- only the CRM... Are you using it for both? Why do you sometimes regret the change? We are right at 300 doors right now.

If you manage 250+ doors (SFHs), what does your tech stack look like? Leadsimple can tackle both CRM and process management, and integrates with AppFolio, which is exciting to me.. However, I went from a process driven team that had TOO many softwares to a team that runs a little more old school. Seeking a happy medium. 

Any insight is greatly appreciated! 

Do any of y'all leave a welcome basket of some sort for your Long-Term tenants? 

My team and I are wanting to add a special touch (outside of the 2+ inspections / year we do) to let our tenants know that we care for them. Nothing too complicated, but definitely thoughtful!

If the numbers work, highly recommend you work with a PM who has solid tenant screening processes. Good news is, a well kept, higher priced property typically attracts higher quality tenants! We have a few $700+ properties that have done well in this market, even in the holiday slow down. Here to help and happy to if you have any questions!

Any feedback for the two showings you have had? While I have had more and more conversations with owners who are opting to rent after their property is not performing on the market, they are typically seeing more showings that 2 in 34 days? Has your agent tried to get feedback? What price range is your property in? Anything below $400k is still getting some pretty good traction?

 What about a brand new HVAC warranty? According to a potential client, there is only one vendor that can serve the HVAC to keep the warranty? 

Currently, the only warranties we will work with are new build warranties and new appliance warranties. Even then, the wanrranty's vendors get 1 chance to get it right before we send out our team to right the wrong. We will absolutely not work with home warranties. 

How does your company handle warranties? If you work with warranties - what does billing and communication look like?

Hey @Jack Seilus , there are several meet up groups you might want to chec out as well. My favorite meetsw once a month at Carolina Beer Temple in Matthews. Let me know if you want me to send the FB group your way for you to join!