Proper insurance opinion

[Josh Wallin]

Has anyone used Proper insurance? What’s your opinion?

[Justin Melton]

Quote from @Josh Wallin:

Has anyone used Proper insurance? What’s your opinion?

I think they are grossly overpriced and offer coverages that most hosts don’t need.  But, they do offer good comprehensive coverage. 

[Collin H.]

Quote from @Josh Wallin:

Has anyone used Proper insurance? What’s your opinion?

Proper is a broker. Shop several brokers. STR insurance is a niche product with few actual insurers, so the brokers are all selling the same paper.

[Jon Martin]

Good customer service and coverage. Pricey. Easy to get someone on the phone, which is a big one for me and something I am willing to pay a reasonable premium for. They do draw a hard line with cloth wiring, even if it is in good condition and not knob n' tube. 

I have a policy with Foremost on my 2nd STR and it is a lot more work to get someone on the phone but they are OK with cloth wiring, which is the reason I have them. It is also took me a solid hour+ on a 3 way call with the lender to get the Escrow figured out, and I still got Cancellation nastygrams in the mail afterwards. Overall I'm not happy with the customer experience with them.

That said- once I have the 2nd property up and running I will probably speak to a broker to see if I can get the rates down. 

[Sarah Kensinger]

One of the best STR insurance companies out there! You never know when something might happen at your STR and when it does, I can promise you'll be very happy to have a policy that covers it! I also love that your policy stays in house with Proper (so they're NOT a brokerage) and you don't have to deal with claims outside the company. I have yet to meet someone that wished they didn't use Proper. Instead, I've heard many that had a complete headache and lost so so much money, because insurance didn't cover whatever happened or they weren't covered at all!

[Michael Baum]

Proper is a rep for Lloyd's of London. Yes they are more than others, but they have the most comprehensive coverage for STRs.

I have to disagree with @Collin H. on actual insurers. Most insurance companies now offer some kind of STR coverage. Not all but I have spoken to a bunch and most have a product.

I have been working on something to post about STR coverage and what happens when you don't have the correct coverage, but it has been like pulling teeth to get info.

[Josh Wallin]

I think I will try based on Sarah and Michael’s opinions. I’ll try to update my experience (if I remember). :)

[Andrew Steffens]

I have never chose them as I found similar coverage cheaper.  But I do recommend quoting them as well as any and all other brokerages!

[John Underwood]

I agree that Proper is over priced.

I got a much better policy with Foremost.

[Patricia Andriolo-Bull]

They just came back into Florida so got a quote from them for a second time (for a second property).  I find them overpriced for coverage you can get elsewhere.  I have US Coastal plus a great liability policy.  I went one for one down the coverages comparing US Coastal and Proper and I did much better with US Coastal.  I was tempted to drop the wind coverage with Proper but when you do so, you also lose out on loss of use due to hurricane.  That was a non-starter for me.  Haven't had to file any claims though so we will see (hoping I never do).  

[Lauren Kormylo]

I use Proper, but have not had to file a claim yet.  They are rather picky.  They told me if I were to supply bikes for guests, I'd have to supply helmets too.  They required a photo of my entire interior stairway to see if it had a handrail.  The second year, they all of a sudden at renewal sent a notice that I'd be required to have carbon monoxide detectors in each bedroom.  Because I live across the country, that would have cost me a lot to hire an electrician or handyman to buy and install them all. My townhouse is all-electric with no garage, no fireplace, and no bbq grill, so no source of carbon monoxide. I appealed it, and they backed down and waived that requirement.  They do have good service otherwise.  They have bed bug coverage, and offer loss of use coverage, which I don't know if all other companies have.    

[Jeremy Jareckyj]

I highly recommend travelers. They have competitive STR policies and are much more affordable than proper insurance

[Spencer Riche]

Overpriced and pain to deal with, especially with a large portfolio of properties. I previously used Proper but switched due to their high rates, lack of portfolio coverage, and demanding annual underwriting review processes.

I recommend Lux-Str.com, particularly for their blanket portfolio options, which are more cost-effective and feature a much smoother onboarding and annual review process.

[Yiwei Cheng]

Expensive but you get a piece of mind that anything will basically be covered.