All Forum Posts by: Hilary C.

@Nathan Gesner

Thanks for reaching out! Let me do my best to answer your questions :) - hope it helps!

To the first question, we are currently revamping the bookstore and we are getting more book formats online soon!

To the second question, we provide tons of extra bonus content when you purchase on our site with each book purchase. For example: When you buy set for life from us you get

@Rob D. Thank you so much for reaching out, and letting us know about this error you are recieving.

I have tried to recreate this error many times on our end, and it seems to be working fine for myself. I would highly suggest clearing your cache and cookies on your browser and see if that fixes anything for you at all.

Also, if you have any additional questions going further, at the bottom of the calculator page there is a link to easily contact our support team:

If you need any other assistance on other issues as well, there is the "Contact Us" link at the bottom of every page :)

Hope this helps! 

Thanks so much @JD Martin for the shoutout! We appreciate all the time, and enthusiasm you give BP! You're the best!

This is AWESOME! Keep it up! 

Happy to help @Daria B.

If you go to our Meet Page - you can choose specific choices in the search navigation.

Make sure to choose "Hide Inactive Users" and choose "Recently Active" - this should give you the results you are looking for! 

Welcome to the site Glenn! We are so happy you have joined BiggerPockets! Please let me know if you have any questions :) Have fun!

Wow! Thank you everyone for all your amazing input, and letting us know your feelings for what could improve on the site :) I truly appreciate it!

I will be working through the next year on improving the things we can, and taking your ideas to make the site more constructive and user friendly.

You guys are the BEST!

Thank you everyone SO much for all your feedback and support! We appreciate it so much!

Our team will look into all your ideas, and keep you updated on if any of them are implemented.

You guys have been the absolute best!

Thank you!

Best,

Hilary

Hey everyone!

My name is Hilary Catton, and if you don't know me, I am the Director of Customer Success for this amazing site you're currently on, BiggerPockets!

My goal is to make BiggerPockets even more accessible, easy to understand, and up to date on the most current sites you all love to frequent. I want to make your time on BP as enjoyable as I can, and I would love your input on what changes we could make to better your time on our site.

What do you find confusing, or challenging on the site? Do feel navigating through the site could be better - how? Do you wish something was more in depth, and less broad?

I look forward to all your responses! BiggerPockets appreciate you all!

Thanks!

Hilary

Hi Alex,

Thank you for posting about your concern. I had previously messaged you this morning, letting you know that we do show you purchased all the audio books, but we have refunded your charge in full. The funds should be back to you in 3-5 days, depending on your bank. 

Also, if you ever need to contact support, please scroll to the bottom of each page as you will see our "Contact Us" link - which will direct you to our support staff that will get back to you immediately.

Have a great day!

Hilary